Description
Who you are
•You are enthusiastic about work and working with others on a team
•You can prioritize, are disciplined, show initiative and have a flexible attitude
•You’ve worked with material handling equipment before (or are very open to learning about it!)
•You have about 6-month work experience in a high-volume Warehouse, Retail or Customer service environment (strong preferred but not necessary)
•Your customer service skills are top notch - you meet all customers with compassion and understanding, can handle long queues, and can assess a problem and deliver a solution quickly.
•You are a total people-person and can strike up a conversation easily
•You are quite comfortable with computers and are generally technology-savvy
•You are totally cool with working in a physically demanding, fast-paced, environment (where you may have to lift heavy items that weigh up to 50 lbs. at any given time)
Your responsibilities
•Maintain the flow of carts/baby strollers throughout the store to ensure positive customer shopping experience
•Assist customers in loading merchandise into vehicles as efficiently as possible
•Ensure that the loading zone remains clear
•Maintain a balanced cart flow throughout the store/home delivery areas
•Disassemble AS IS merchandise when required
•Assist customers with bringing merchandise to be returned
•Report inoperable equipment to managers
•Maintain outside area, ensuring it is fully stocked with twine, etc.
•Work closely with the furniture pick up and warehouse staff to ensure the integrity of merchandise pulls
•Use available resources to educate yourself on product features and customer interaction skills
•Contribute to an environment where the IKEA Culture is a strong and living reality that embraces the diversity of coworkers and customers
•Assume responsibility for other tasks and projects as they occur
•Ensuring that our stock accuracy and inventory integrity is maintained by meticulously following Returns/Exchange policies and routines.
•Staying current with your IKEA product knowledge, our in-store and online specials, any updates on returns and exchange policies, and having a good awareness of all Customer Relations action plans
•Assist team members with additional duties, as required
Together as a Team
At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!
Why you will love us
Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:
•Wellness days (in addition to your vacation days!)
•Extended health, dental, and vision coverage (for you and your family)
•RRSP with IKEA contribution matching options
•Eligibility for our annual IKEA bonus incentive plan
•Flexible spending account
•Life insurance
•Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
•Parental leave
•Bereavement leave
•Employee assistance program (that helps you support your mental, physical, and financial wellbeing)
The starting hourly rate for this position is $ 18 and will be based on relevant work experience.
P.S. In the IKEA world, this position is officially referred to as: Carts and Exchanges & Returns Co-Worker
Read more
•You are enthusiastic about work and working with others on a team
•You can prioritize, are disciplined, show initiative and have a flexible attitude
•You’ve worked with material handling equipment before (or are very open to learning about it!)
•You have about 6-month work experience in a high-volume Warehouse, Retail or Customer service environment (strong preferred but not necessary)
•Your customer service skills are top notch - you meet all customers with compassion and understanding, can handle long queues, and can assess a problem and deliver a solution quickly.
•You are a total people-person and can strike up a conversation easily
•You are quite comfortable with computers and are generally technology-savvy
•You are totally cool with working in a physically demanding, fast-paced, environment (where you may have to lift heavy items that weigh up to 50 lbs. at any given time)
Your responsibilities
•Maintain the flow of carts/baby strollers throughout the store to ensure positive customer shopping experience
•Assist customers in loading merchandise into vehicles as efficiently as possible
•Ensure that the loading zone remains clear
•Maintain a balanced cart flow throughout the store/home delivery areas
•Disassemble AS IS merchandise when required
•Assist customers with bringing merchandise to be returned
•Report inoperable equipment to managers
•Maintain outside area, ensuring it is fully stocked with twine, etc.
•Work closely with the furniture pick up and warehouse staff to ensure the integrity of merchandise pulls
•Use available resources to educate yourself on product features and customer interaction skills
•Contribute to an environment where the IKEA Culture is a strong and living reality that embraces the diversity of coworkers and customers
•Assume responsibility for other tasks and projects as they occur
•Ensuring that our stock accuracy and inventory integrity is maintained by meticulously following Returns/Exchange policies and routines.
•Staying current with your IKEA product knowledge, our in-store and online specials, any updates on returns and exchange policies, and having a good awareness of all Customer Relations action plans
•Assist team members with additional duties, as required
Together as a Team
At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!
Why you will love us
Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:
•Wellness days (in addition to your vacation days!)
•Extended health, dental, and vision coverage (for you and your family)
•RRSP with IKEA contribution matching options
•Eligibility for our annual IKEA bonus incentive plan
•Flexible spending account
•Life insurance
•Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
•Parental leave
•Bereavement leave
•Employee assistance program (that helps you support your mental, physical, and financial wellbeing)
The starting hourly rate for this position is $ 18 and will be based on relevant work experience.
P.S. In the IKEA world, this position is officially referred to as: Carts and Exchanges & Returns Co-Worker
