Description
About this work area
You have experience working in a high volume and fast-paced retail environment where customer service was your primary focus
•You are helpful and friendly in your approach to customers - always aiming for a win-win situation
•You have the knowledge, confidence and desire to resolve customer complaints and act positively and quickly when issues arise
•You’ve got the ability to prioritize and organize your work to make efficient use of time available
•You’re a strong team player but also work great alone
A day in your life with us
Drive sales growth and sustained long-term profitability, by establishing a positive experience for our customers so they will want to return and shop with us again and again.
•Ensure knowledge of the IKEA product range and services and actively work to offer alternative solutions that meet the needs of individual customers.
•Work together with your department and other store functions to continuously improve the shopping experience for our customers in order to drive sustained long-term profitability.
•Record information accurately in the relevant systems so that we can use the resulting analysis to make improvements to our customers’ future shopping experiences.
•Solve customer complaints and recognize when to escalate an issue.
Together as a team
At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!
Why You Will Love Us
Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:
•Wellness days (in addition to your vacation days!)
•Extended health, dental, and vision coverage (for you and your family)
•RRSP with IKEA contribution matching options
•Eligibility for our annual IKEA bonus incentive plan
•Flexible spending account
•Life insurance
•Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
•Parental leave
•Bereavement leave
•Employee assistance program (that helps you support your mental, physical, and financial wellbeing)
The starting rate/salary for this position is $ 15.00
P.S. In the IKEA world, this position is officially referred to as: Customer Relations Co-worker
Read more
You have experience working in a high volume and fast-paced retail environment where customer service was your primary focus
•You are helpful and friendly in your approach to customers - always aiming for a win-win situation
•You have the knowledge, confidence and desire to resolve customer complaints and act positively and quickly when issues arise
•You’ve got the ability to prioritize and organize your work to make efficient use of time available
•You’re a strong team player but also work great alone
A day in your life with us
Drive sales growth and sustained long-term profitability, by establishing a positive experience for our customers so they will want to return and shop with us again and again.
•Ensure knowledge of the IKEA product range and services and actively work to offer alternative solutions that meet the needs of individual customers.
•Work together with your department and other store functions to continuously improve the shopping experience for our customers in order to drive sustained long-term profitability.
•Record information accurately in the relevant systems so that we can use the resulting analysis to make improvements to our customers’ future shopping experiences.
•Solve customer complaints and recognize when to escalate an issue.
Together as a team
At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!
Why You Will Love Us
Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:
•Wellness days (in addition to your vacation days!)
•Extended health, dental, and vision coverage (for you and your family)
•RRSP with IKEA contribution matching options
•Eligibility for our annual IKEA bonus incentive plan
•Flexible spending account
•Life insurance
•Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
•Parental leave
•Bereavement leave
•Employee assistance program (that helps you support your mental, physical, and financial wellbeing)
The starting rate/salary for this position is $ 15.00
P.S. In the IKEA world, this position is officially referred to as: Customer Relations Co-worker
