*Patient Registration Clerk

Position Summary
Do you have cashier, bank teller, customer service and/or hotel front desk clerk experience? Are you interested in expanding your career opportunities and developing new skills?

If so, Interior Health is hiring Patient Registration Clerks and Switchboard Operators in the following communities:

100 Mile House | Clearwater | Cranbrook | Creston | Fernie | Golden | Grand Forks | Invermere | Kamloops | Kelowna | Lillooet | Merritt | Nakusp | Nelson | Oliver | Penticton | Princeton | Revelstoke | Salmon Arm | Trail | Vernon | Williams Lake

We have casual, relief (part time, full time) and permanent (part time and full time) positions available.

Please include a cover letter and be sure to include the following details:
• Preference to casual, part time, or full time opportunities
• Preferred location(s)
• Indicate your availability for days, evening, nights, and weekend shifts

*Preference will be given to applicants with Indigenous ancestry. Indigenous peoples include First Nations (status and non-status), Métis and Inuit and North American Indians, only those Indigenous persons who come from Canada and the United States should identify themselves as belonging to this designated group.

Some Key Duties include:

Patient Registration Clerk:
This position performs a variety of clerical duties related to receiving and registering of patients and cashier functions such as:
• Patient registration;
• Identifies bed booking options;
• Cashier duties - receives payments for a variety of patient bills and sundry accounts, records payments in cash journals and summary sheets, and issues change and receipts;
• Receives, checks and deposits patient valuables for safekeeping, returns valuables and maintains related records;
• Clerical duties - types, compiles and distributes various documents/lists/schedules, completes data entry for pre-admissions, admissions, discharges, and transfers;
• Receives patients/visitors and directs to appropriate areas;
• Processes requests for patient telephone system, setting up phone and payment plan;
• Assists with orienting new staff by performing duties such as demonstrating work procedures and demonstrating use of equipment;
• Performs other related duties as required.

Switchboard Operator:
This position performs a variety of switchboard, registration and cashier duties, such as:
• Processes calls (internal and external) and establishes communication links;
• Provides information to customers and assists in relaying messages;
• Answers emergency calls and follows established communications procedures in emergency situations;
• Maintains Physician paging system and after hours physician’s emergency lines;
• Records and organizes data to facilitate the operations of the morgue;
• Receives "On-Call" information from physicians and updates data as required;
• Receives patient porter requests and dispatches transfers to the patient porter team;
• Maintains confidentiality of classified information.

What do we Offer?
• Employee & Family Assistance Program
• Employer paid training/education opportunities
• Employer paid vacation
• Medical Services Plan
• Employer paid insurance premiums
• Extended health & dental coverage
• Municipal Pension Plan
• Work-life balance
• Opportunities for career advancement

Wages for these opportunities are dependent on position and schedule.

Base wages (effective April 1, 2024) start at $27.10, with shift premiums available for evenings ($1.90), nights ($3.20) and weekends ($2.15)

For clarity, if you work:
Monday to Friday - Days $27.10/hour
Monday to Friday - Evenings $29.00/hour
Sunday to Thursday - Nights $30.30/hour
Saturday/Sunday - Days $29.25/hour
Saturday/Sunday - Evenings $31.15/hour
Friday/Saturday - Nights $32.45/hour

If this sounds like a perfect opportunity for you, apply today!

Qualfications
Education, Training, and Experience:
• Grade 12,
• Two year’s recent related experience, or an equivalent combination of education, training and experience
• Completion of a Typing Test 45 wpm or greater, dated within the past 48 months and must be issued from a valid institution only
• Medical Terminology

Skills and Abilities:
• Ability to communicate effectively, both verbally and in writing.
• Ability to deal with others effectively.
• Ability to physically carry out the duties of the position.
• Ability to organize work.
• Ability to operate related equipment.

Additional Information:
Applicants who are successful through the recruitment process and do not have a valid Typing Test or Medical Terminology may still be considered, with these requirements being completed prior to employment.
Typing tests can be completed online through many B.C. colleges and universities.
Medical Terminology is available online through St. John Ambulance Canada or Canadian Red Cross. We recognize that funding may be a barrier, if you are currently unemployed or self identify as Indigenous (First Nation, Métis and Inuit), please reach out to indigenousemployment@interiorhealth.ca as funding opportunities may be available through our external partners on a first come first serve basis.