Assistant, Learning Development

Position Summary
Interior Health is looking for an experienced, highly efficient and self-directed permanent full time Assistant, Learning Development to support the Learning Development (LD) department located at the Community Health & Services Centre in Kelowna.

Who are we looking for?

The ideal candidate will possess strong troubleshooting skills, with a primary focus on tier one level tickets, and the ability to support other levels as needed. We are looking for someone who is proficient in preparing and updating documents, spreadsheets, and presentations, as well as providing technical support for Learning Development programs. Experience with platforms like Zoom, MS Teams, and other educational tools is a plus. The candidate should be adaptable, able to provide backup coverage for administrative functions, and capable of identifying and escalating any administrative issues that may impact the operation of our programs.

Along with your organization and excellent communication skills, we are looking for a candidate that can make a difference and takes pride in their career to work in our fast-paced environment. You will perform within an innovative culture that’s focused on transformational change in the health care system.

What we offer:

• Competitive salary and an attractive remuneration package
• Career Growth
• Employer paid training/education
• Employer paid vacation
• Medical Service Plan
• Employer paid insurance premiums
• Extended Health & Dental coverage
• Contribution to Municipal Pension Plan
• Balanced lifestyle

Salary Range:

Salary range for the position is $57,347 to $75,268. Interior Health establishes salaries within the minimum and maximum of the salary range based on consideration of the qualifications, experience of the applicant, and an internal equity review of the salaries of other employees.

What will you work on?

This role is primarily focused on supporting the LMS through system administration and first-level troubleshooting, while also contributing to the overall functioning of the LD team by handling administrative duties and supporting various team processes & projects.

Some Typical Duties and Responsibilities:

1. Triages all incoming service tickets related to the Learning Management System (LMS) and acts/assigns them to the appropriate staff as applicable.

2. Investigates, troubleshoots, and resolves with timely and professional responses issues related to the LMS with primary accountabilities on tier one level tickets and the ability to cover the other levels and accountabilities of the Coordinator as needed for coverage.

3. Provides administrative support such as process documentation; identifying trends; coordinating & maintaining LD team calendar(s); tracking action items; and escalating issues to the Coordinator(s)/Manager, as appropriate.

4. Organizes and tracks the department’s equipment, workspace requirements, logistics and troubleshoots equipment, supplies, and repair issues.

5. Provides support in the creation, organization, and maintenance of our internal information management systems for the LD team including file management, Sharepoint sites, Microsoft Teams workspaces and other systems.

6. Collaborates and supports the LMS Coordinator in maintaining internal and external relationships and partnerships to maintain the LMS, including digital health support, service desk contacts, educators and our LMS vendor.

7. Prepares, updates, and converts documents, spreadsheets, correspondence, and presentations materials in an accurate and timely manner including material that is confidential or sensitive in nature.

8. Provides technical support as needed for Learning Development programs, first-level troubleshooting support for learners and/or follow up as needed. Includes but not limited to using software platforms such as Zoom, MS Teams, Padlet, Mural, and EdApp.

9. Performs other duties as required.

How will we help you grow?

We provide you with an orientation customized to meet your needs, and immediate support and access from excellent colleagues. You will have access to work in an interdisciplinary environment where patients are at the centre of care. We also offer continuous education opportunities.

Reasons to Apply at Interior Health... What we can do for you

We offer a work environment conducive to growth and development of strong clinical skills and a work environment that supports and promotes psychological health & safety for all. We offer the opportunity to have a balanced lifestyle that allows you to maintain the quality of life you desire.

For a challenging, growth-oriented career in a beautiful natural setting where balanced lifestyle choices abound, come to Interior Health and join our quest to set new standards of excellence in the delivery of health services in the Province of B.C.

Come live, work and play where others only vacation. Make a difference. Love your work. Apply today!

Qualfications
Education, Training, and Experience:

• Diploma in a relevant field or equivalent experience.
• Three (3) to five (5) years recent, related experience in customer support, education, business, or health care environment, plus expertise with Microsoft Office Suite (including Word, Excel, PowerPoint, and Visio) and SharePoint.
• Previous experience with learning management systems, as well as ticketing software are considered assets.
• Or an equivalent combination of education, training, and experience.

Skills and Abilities:

• Ability to quickly learn collaboration technologies to support virtual delivery of leadership development programs.
• Ability to work independently in a team environment, effectively organize own workload, and multitask to meet a variety of deadlines. Demonstrated ability to plan and set priorities.
• Ability to establish and maintain effective working relationships within a team environment.
• Ability to communicate effectively, both verbally and in writing, with people from all levels of the organization and community.
• Ability to respond in a timely manner to customer needs and resolve customer issues.
• Ability to use a variety of software programs (Microsoft Office, WebEx, Zoom, MS Teams).
• Ability to be flexible and adaptable to changing needs.
• Physical ability to perform the duties of the position.

“Honouring Interior Health’s commitment to Truth and Reconciliation and the Declaration on the Rights of Indigenous Peoples Act (DRIPA), and Pursuant to Section 42 of the BC Human Rights Code, preferential consideration and/or hiring will be given to qualified applicants who self-identify as Indigenous (First Nations, Métis, or Inuit).”