Lead | Credentialing and Privileging

Position Summary
Interior Health is hiring a permanent full-time Lead, Credentialing and Privileging who is passionate about making a difference in healthcare.

Location: This position is flexible within the Interior Health Region.

What we offer:
• An attractive remuneration package
• Excellent career prospects
• Employer paid training/education
• Employer paid vacation
• Employer paid insurance premiums
• Extended Health & Dental coverage
• Work-life balance
• May be eligible to contribute to MPP

Salary range for the position is $74,618 to $107,264. Interior Health establishes salaries within the minimum and maximum of the salary range based on consideration of the qualifications, experience of the applicant, and an internal equity review of the salaries of other employees.

Come join our team and see why we’re one of Canada’s Top 100 Employers! Explore our extensive benefits, career growth opportunities, and lifestyle in one of the most beautiful and diverse regions of Canada. Ready to love where you live and work? Join our team today!

How will you create an impact:
The Lead, Credentialing and Privileging is responsible for the management of comprehensive medical staff credentialing and privileging across Interior Health (IH), as well as provides leadership and support to a team of Medical Staff Credentialers. The Lead is instrumental in ensuring optimal resource utilization and continuously improving the provision of quality credentialing and privileging processes across IH.

Reporting to the Manager, Medical Administration, Credentialing and Privileging, the Lead, Credentialing and Privileging is responsible and accountable for the planning, implementation and coordination of strategic initiatives to ensure efficient and effective processes are in place to support the function of credentialing and privileging of medical staff across IH according to provincial mandates and IH Medical Staff Bylaws and Rules. The Lead develops, fosters, and maintains strong collaborative working relationships with and among Medical Affairs, Executive Medical Directors, Medical Directors, Department Heads, IH leadership, and external partners or other interested parties.

In alignment with IH’s Occupational Health & Safety Program, employees shall adhere to all Occupational Health and Safety policies and procedures at all times and attend all required training. Employees are responsible to report any identified hazards, unsafe conditions or incidents to your manager or supervisor immediately.

What will you work on:
Within an accountability framework and a team-based environment, the key responsibilities include:
• Provides leadership and direct supervision to assigned staff using effective management techniques, e.g. coaching, mentoring, skill and leadership development, and performance management.

• Identifies risks and mitigation strategies relating to Credentialing and Privileging processes to ensure the appropriate initial qualification criteria and review processes are met for Medical Staff providing services within IH facilities, and in order to achieve provincial and Board requirements.

• Ensures that the quality and integrity of medical staff information is maintained by developing audit and performance reports for the ongoing monitoring and reporting of efficiency, performance, and data quality.

• Maintains current and expert knowledge of Credentialing and Privileging processes and procedures, documents procedures, and creates information system user guidelines and training materials. Provides training to medical staff and medical leaders as required.

• Creates data reports as requested by various IH departments, other provincial partners, and the Ministry of Health. Maintains current and expert knowledge of the intricacies of the credentialing and privileging software and how to extract accurate information, based on the data request.

• Identifies, recommends, and implements system and process enhancements ensuring all provincially legislated and Board established standards and criteria are met.

• Represents IH on provincial committees and leads project coordination and management of initiatives identified through the BC Medical Quality Initiative (BC MQI) mandate.

• Participates in BC MQI meetings and working group sessions at an operational level; foster partnerships with BC MQI and other provincial health authorities to develop and implement standardized credentialing, privileging and compliance processes to improve integration across the health system.

• Liaises with Executive Medical Directors, Chiefs of Staff, Department Heads, Program and Site Medical Directors, Medical Administrative Assistants, and medical staff on various aspects of credentialing and privileging. Advises medical staff and leadership of upcoming changes that may affect medical staff and health authority processes.

• Builds and maintains relationships with the College of Physicians and Surgeons, BC College of Nurses and Midwives, the BC College of Oral Health Professionals, and the respective insurance coverage providers with respect to licensure and coverage for their respective members.

• Conducts strategic financial analysis in the development and management of the Credentialing and Privileging annual operating budget; conducts ongoing monitoring activities of the overall budget; reviews and assesses ongoing staffing requirements.

• Co-chair the Credentialing & Privileging Subcommittee of HAMAC with the Senior Medical Director, Credentialing & Privileging.

• Performing other duties as assigned.

Interior Health strives to create an environment where you enjoy the work you do, the place where you work, and the people around you. Together, we create great workplaces. Apply today!

Honouring Interior Health’s commitment to Truth and Reconciliation and the Declaration on the Rights of Indigenous Peoples Act (DRIPA), and Pursuant to Section 42 of the BC Human Rights Code, preferential consideration and/or hiring will be given to qualified applicants who self-identify as Indigenous (First Nations, Métis, or Inuit).

Qualfications
Education, Training and Experience
• A Bachelor’s degree in healthcare administration or equivalent experience.
• Five to seven years of recent, related experience including working with physicians, health care providers and staff, including experience with and understanding of the complexity of the healthcare system and of the operations of the Health Authority. Previous experience working in health care programs an asset.
• Or an equivalent combination of education, training, and experience.

Skills and Abilities
• Experience working with physicians, health care providers and support staff.
• Excellent judgment in setting priorities, identifying issues and determining action required when working under pressure and deadlines.
• Experience in implementing change management strategies an asset.
• Excellent communication, interpersonal, and organizational skills.
• Ability to perform multiple tasks, balance priorities, and meet deadlines.
• Ability to work independently and as a member of the team.
• Physical ability to perform the duties of the position.