Manager | Employee Experience

Position Summary
Who are we looking for?

Passionate about creating an outstanding workplace culture? Join Interior Health as the Manager Employee Experience and lead the change in building an inclusive, engaging, and inspiring environment where employees feel valued, connected, and empowered to thrive!

What we offer:

- Employee & Family Assistance Program
- Employer paid training/education opportunities
- Employer paid vacation
- Employer paid insurance premiums
- Extended health &dental coverage
- Municipal Pension Plan
- Work-life balance

Salary range for the position is $106,026 to $152,413. Interior Health establishes salaries within the minimum and maximum of the salary range based on consideration of the qualifications, experience of the applicant, and an internal equity review of the salaries of other employees.

How will you make an impact?

The Manager, Employee Experience oversees the development, measurement, and sustainment of IH’s employee experience objectives within the Human Resources and Professional Practice (HRPP) Portfolio. The Manager provides leadership and guidance on activities in support of welcoming workplaces for employees including those focused on diversity, equity and inclusion (DEI); accessibility, Indigenous employee experience; employee recognition and connectedness; continuous listening; and the ongoing employee experience. The Manager is responsible for all aspects of planning, organizing and directing staff and activities in these areas, including representing IH when engaging with partner organizations and communities.

Using a continuous listening approach, the Manager works with internal partners to capture and report metrics and shared-stories of employees’ perspectives on their workplace culture, their sense of workplace inclusion and belonging, their levels of engagement, and their sense of workplace safety, including cultural and psychological safety. The Manager is responsible for collaborating and working across all departments to advance portfolio priorities including leading projects, proposing new initiatives, liaising with internal and external partners, and assisting with engagement, communications, and quality improvement activities related to DEI, accessibility and the employee experience.

What will you work on?

• Leads in planning, implementation and completion of IH-wide HR policies, strategies, and procedures that are aligned with HR best practices and related to the employee experience.

• Works with partners to understand the employee experience journey from candidacy to retirement, including identifying the instruments/tools needed to gather critical data and intelligence, turning that information into actionable insights, and supporting leaders across IH to continually improve that experience - with and for our people.

• Provides direction and creates and implements plans, program and initiatives focused on DEI, accessibility, Indigenous employee experience and recognition.

• Enables adherence to provincial and national standards and guidelines, while advancing DEI and accessibility efforts through idea generation, planning, design, implementation, and evaluation.

• Stays informed about industry best practices in global research trends, data insights, and approaches to design programs that enable an equitable and inclusive employee lifecycle.

• In partnership with the Manager, Retention, gathers and uses employee feedback to proactively identify gaps, propose solutions, and implement changes with a focus on improving retention and engagement. Works with operations to understand experience and create the pre-conditions for change necessary to significantly increase retention amongst leadership and staff.

• Establishes and implements meaningful HR metrics and reports for a range of audiences. Support our data-journey, developing capacity and approaches to organize and mobilize our data in support of strategic HR programs, which will drive positive change within the organization.

• Recommends and develops standardized policies, processes, and procedures in all areas supporting the employee experience and in alignment with industry trends and best practices. Reviews existing and drafts new organizational policy and related guidelines to support improvements to the employee experience. Develops related briefing notes and presentations to support senior leadership decision making. Guides implementation of approved policy, including developing related implementation and communication plans and employee-focused education.

• Partners with colleagues in HR and other operational partners, to design, develop and integrate key employee experience solutions into recruitment and leadership development processes, in order to attract, develop and retain the best talent.

• Partners with peers and senior leaders to create a framework to proactively address current and future DEI and accessibility needs, by analyzing current workforce data, employee engagement surveys, and external research, to support the organization’s current and future objectives.

• Acts as a resource to IH’s leadership, providing coaching, mentoring, subject matter expertise, facilitating consensus on DEI and accessibility matters and providing recommendations on specific questions or issues that arise for embedding DEI and accessibility throughout the continuum of services in IH.

• Participates in and/or leads committees and working groups to advance cross-departmental strategic initiatives. Enables quality, accuracy and comprehensiveness of advice and recommendations.

• Leads community engagement initiatives to enable collection of feedback in support of IH’s commitment to advance DEI and accessibility. Supports HR manager colleagues in the re-imagination of the future by discovering and framing trends in employee-named opportunities for workplace improvement. Plans and supports design of research activities to define current-state employee experiences and to map out ideal future experiences.

• Keeps employee needs and motivations at the forefront for HR partners and program designers. Works closely with other teams in HR to help them apply human-centred design concepts and contribute to an employee experience mindset.

• Recruits, hires, supervises, and provides leadership to staff through coaching, guiding, and modeling key behaviours/strategies, encouraging dialogue, and providing guidance and advice to facilitate resolutions to work issues. Assists team members in defining shared and individual goals, meeting target dates, and ensuring alignment of team goals with customer needs. Fosters team spirit, trust, and mutual respect.

• Responsible for developing and recommending a budget; monitoring expenditures; variance analysis; and reporting, recommending, and implementing remedial action.

• In alignment with IH’s Occupational Health & Safety Program, maintain a healthy and safe work environment through complying with and implementing applicable Occupational Health and Safety Regulation, responding to requests from WSBC, identifying hazards and communicating risks, ensuring compliance with employee training, conducting effective incident investigations and implementing required corrective actions.

• Performs other related duties as assigned.

Interior Health strives to create an environment where you enjoy the work you do, the place where you work, and the people around you. Together, we create great workplaces. Apply today!

Honouring Interior Health’s commitment to Truth and Reconciliation and the Declaration on the Rights of Indigenous Peoples Act (DRIPA), and Pursuant to Section 42 of the BC Human Rights Code, preferential consideration and/or hiring will be given to qualified applicants who self-identify as Indigenous (First Nations, Métis, or Inuit).

Qualfications
Education, Training, and Experience
• Bachelor’s degree in Human Resources or a related discipline supplemented by employee relations, health management, or other related combination of education/training to support advanced practices. Change management, project management, DEI, accessibility and /or anti-racism designations or certifications are assets.
• Seven (7) years of recent, related experience, including supervisory experience and experience with programs and activities in support of diversity and inclusion, recognition, employee engagement, and welcoming workplaces.
• Experience in program leadership, including successfully implementing policy, programs, and change initiatives in a large, complex health organization.

Skills and Abilities
• Expertise in the design and implementation of DEI and accessibility programs and offerings, and content for leaders.
• Agile, decisive, and capable of operating in an evolving environment where changing priorities must be managed with timely responses to client needs.
• Demonstrated critical thinking and ability to apply principles and best practices within the appropriate context.
• Strong analytical skills with ability to assess and understand the business needs, synthesize findings and deliver content to support strategic initiatives and improve service delivery.
• Ability to communicate in writing and verbally including the presentation of reports, strategy papers, and briefing notes.
• Demonstrated knowledge of the success factors for Indigenous cultural competency as gained through education, training and/or experience.
• Demonstrated knowledge of Human Resources policies and procedures and Human Rights laws.
• Knowledge of employee engagement planning and principles.
• Demonstrated ability to apply tact, discretion, and diplomacy to facilitate the resolution of issues.
• Proficiency in MS Office programs.
• Physical ability to perform the duties of the position.