Manager | Medical Administration, Credentialing and Privileging

Position Summary
Who are we looking for?

Interior Health is hiring a Manager, Medical Administration, Credentialing and Privileging. This position offers a great opportunity to support and enhance Medical Staff processes for IH!

Position location is flexible within IH.

What we offer:
- Employee & Family Assistance Program
- Employer paid training/education opportunities
- Employer paid vacation
- Medical Services Plan
- Employer paid insurance premiums
- Extended health &dental coverage
- Municipal Pension Plan
- Work-life balance

Salary range for the position is $106,026 to $152,413. Interior Health establishes salaries within the minimum and maximum of the salary range based on consideration of the qualifications, experience of the applicant, and an internal equity review of the salaries of other employees.

How will you make an impact?

The Manager, Medical Administration, Credentialing and Privileging is responsible and accountable for the provision of medical administration support services and the credentialing and privileging processes for medical staff (independent medical contractors) across IH.

The Manager provides leadership and direction to the Medical Administration and Credentialing & Privileging teams which provide administration and support to site medical leadership and medical governance structures. They also provide input and makes recommendations to the Executive Director, Medical Affairs and medical leadership on issues related to Medical Staff Resource Planning (MSRP) and Medical Staff Impact Assessment (MSIA) processes, physician credentialing and privileging, and reporting. The Manager provides recommendations on policy issues, and implements changes to ensure effectiveness, efficiencies, and risk mitigation strategies are maintained at all levels of the process.

The Manager develops strong liasons with a diverse group of key internal and external partners which include IH Medical and operational leaders, the Ministry of Health, Doctors of BC, Medical Staff Associations, Divisions of Family Practice, other Health Authorities, and the Rural Coordination Centre of BC (RCCbc) in order to achieve goals and objectives.

What will you work on?

Leadership
• Assumes overall responsibility for staff including recruitment, selection, departmental orientation, performance management, and termination as per IH policy.
• Identifies and takes action to address professional development needs.
• Leads change initiatives in relation to the delivery of the team’s core functions, roles, and communication in the assigned team.
• Develops and manages an assigned budget, including annual planning of expenditures within assigned monies; tracking; and reporting to department, IH, and the Ministry of Health.
• Works in collaboration with the portfolio leaders to determine administrative staffing needs during an emergency and in determining essential services work disputes.
• Participates on various local, regional, and corporate committees and working groups as a management or administration representative.
• Builds and maintains relationships with management and staff within IH and with other key interested parties (public and private) for the purpose of coordinating various initiatives and projects.

Medical Staff Governance
• Responsible for effective leadership, resources management, program planning and medical leadership support pertaining to medical staff governance.
• Collaborates with partners in various IH portfolios as well as external partners in other provincial organizations and Health Authorities on process and policy improvements to enhance IH’s medical staff workforce planning, process efficiency and consistency of reporting.
• Provides strategic support and guidance relating to complex and high risk medical staff issues (including pertaining to credentialing and privileging, workplace health and safety requirements, etc.).
• Leads annual strategic planning cycles to support effective medical staff workforce planning including identifying operational impacts and risks through MSIA and MSRP.
• Provides direction and support regarding regarding complex matters for the HAMAC Chair and members of HAMAC to and from the Health Authority, Regional Medical Advisory Committees, Local Medical Advisory Committees, the Board of Directors, and provincial government agencies. This includes the appropriate oversight of complex and sensitive legal matters in consultation with legal counsel, as appropriate.
• Ensures medical staff policies and guidelines align with the Hospital Act, Medical Staff Bylaws, and Rules content. Provides recommendations for required changes to HAMAC and the Board for approval. Ensures compliance with other relevant policies, guidelines, and legislation.

Rural and Education Liaison
• Leads work with external partners relating to educational placements for residents and fellows to support local service delivery needs and practice readiness assessments.
• Collaborates with RCCbc for planning and implementation of rural program initiatives.

Medical Administration & Credentialing & Privileging
• Manages resource requirements and plans for services and structures to deliver Medical Administration and Credentialing and Privileging operations.
• Determines priorities for medical administrative services and credentialing and privileging processes across Interior Health (IH) and organizes workflow in order to meet the needs and requirements of all Chiefs of Staff, Department Heads, and Executive Medical Directors.
• Works collaboratively with Executive Medical Directors on matters relating to medical administration and relationships with Medical Staff, providing leadership and consultation in the successful design, planning, implementation, integration and evaluation of all activities related to medical administrative services and credentialing and privileging processes within IH.
• Provides leadership and expertise on privacy and policies within IH and the province related to Cactus credentialing and privileging system, Medical Staff Resource Planning, and Medical Advisory Committees.
• In alignment with IH’s Occupational Health & Safety Program, maintain a healthy and safe work environment through complying with and implementing applicable Occupational Health and Safety Regulation, responding to requests from WSBC, identifying hazards and communicating risks, ensuring compliance with employee training, conducting effective incident investigations and implementing required corrective actions.
• Performs other related duties as required.

Interior Health strives to create an environment where you enjoy the work you do, the place where you work, and the people around you. Together, we create great workplaces. Apply today!

Honouring Interior Health’s commitment to Truth and Reconciliation and the Declaration on the Rights of Indigenous Peoples Act (DRIPA), and Pursuant to Section 42 of the BC Human Rights Code, preferential consideration and/or hiring will be given to qualified applicants who self-identify as Aboriginal (First Nations, Métis, or Inuit).

Qualfications
Education, Training, and Experience
• A Bachelor’s degree with completed course work in Healthcare Administration or an equivalent combination of education and experience.
• Project management experience is an asset.
• A minimum of seven to ten years of progressive management experience working in a complex environment.