Manager | Urgent and Primary Care

Position Summary
Who are we looking for?

Interior Health is hiring a Manager, Urgent and Primary Care in Kelowna B.C. This position oversees the Rutland Urgent Care Centre and is part of the Central Okanagan Primary Care portfolio.

This is an amazing opportunity to utilize clinical & leadership skills in the newest and largest Urgent Primary Care Centre within Interior Health. The Manager is instrumental in the leadership of a full clinical urgent care team as well as the longitudinal primary care team.

If you have experience in Community, Primary Care and Urgent Care operations, we want to hear from you!

What we offer:
- Employee & Family Assistance Program
- Employer paid training/education opportunities
- Employer paid vacation
- Medical Services Plan
- Employer paid insurance premiums
- Extended health &dental coverage
- Municipal Pension Plan
- Work-life balance

Salary range for the position is $116,591 to $167,600. Interior Health establishes salaries within the minimum and maximum of the salary range based on consideration of the qualifications, experience of the applicant, and an internal equity review of the salaries of other employees.

How will you make an impact?

The Manager, Urgent and Primary Care is responsible for effective leadership, resource management, program operational planning, quality, access systems, and service delivery; client/community relationships; and quality improvement, evaluation, and risk management of the Urgent Primary Care clinical service areas.

The Manager works as a team member with fellow community, hospital, and residential Managers and portfolios in addition to cross-sector health teams, physicians, and other partners/agencies in a patient- and family-centered approach, and in accordance with IH and Ministry policies and standards.

What will you work on?

Leadership
• Provides leadership for clinical practice by seeking out and identifying best practices in patient care, ensuring the appropriate structures, system processes, and culture are in place to facilitate ongoing development of a best practice model of care.
• Creates a work environment that supports a climate of mutual respect, open communication, teamwork, collaboration, shared learning, and innovation.
• Promotes a spirit of inquiry and innovation within the delivery of service and with a quality improvement and change management approach.
• Ensures coordination and integration of services with other IH programs and identifies opportunities for enhancement that will improve service delivery to clients/communities within the assigned area of responsibility.
• Coordinates and manages overall operations, maintains excellent standards related to the patient experience, and directs the business, technical and clinical support activities of the assigned clinic(s) and/or related functions.
• Promotes IH vision, mission, values, and strategic goals.

Resource Management
• Identifies material, space, and financial resources required for the delivery of services within the assigned areas of responsibility; provides critical input to budget development; recommends resource allocation and budgetary adjustments; monitors expenditures and variance reports; and ensures that resources are utilized effectively and efficiently to meet the needs of the public.
• Develops and manages service contracts where applicable.
• Participates, as part of the local management team, in coordinating the utilization of shared resources including services, equipment, and space with other sites in the Health Services Area.
• Assumes overall responsibility for staff including recruitment, selection, departmental orientation, collective agreement administration, grievances, performance management, and termination as per IH policy.
• Supervises clinic staff, prepares budgets and reports, responsible for space planning, maintenance, procurement of supplies and contract services.
• Identifies and takes action to address professional development needs.

Program and Service Delivery
• Provides leadership and direction to the service area’s team and implements IH program and service direction, policy, and standards.
• Collaborates with Divisions of Family Practice
• Identifies the need for, promotes, and facilitates research.
• Acts as the clinic leader to ensure the goals of the clinic and organization are met. Actively participates as a highly visible member of the local community to promote growth of the clinic.

Relationships
• Collaborates and maintains effective working relationships with a wide variety of internal (e.g., community Administrators and Managers) and external partners (e.g., physicians, Ministries, Division of Family Practice, community agencies, organizations, and professionals) that are critical to the development and delivery of programs within the assigned areas of responsibility.
• Collaborates with clinic physicians, nurse practitioners and other clinical team members to maintain and improve clinic services.
• Participates on various committees/working groups as required that are related to the delivery of the IH programs/services.
• Promotes positive interactions between staff and public.

Quality Improvement Evaluation/Risk Management
• Prepares or provides statistics and information related to workload management, department activity, quality assurance, or clinical use on a scheduled or as requested basis.
• Implements and monitors quality improvement initiatives for assigned areas and standardization with other IH communities/services as practical.
• Reviews patient events/complaints/incidents filed by the public or staff and leads in the implementation of learnings and recommendations from such events.
• Leads and facilitates improvement changes.
• Identifies potential risks and applies mitigation strategies.

Other

• In alignment with IH’s Occupational Health & Safety Program, maintain a healthy and safe work environment through complying with and implementing applicable Occupational Health and Safety Regulation, responding to requests from WSBC, identifying hazards and communicating risks, ensuring compliance with employee training, conducting effective incident investigations and implementing required corrective actions.

• Participates in related job functions and projects as required and undertakes other related duties as may be assigned.

Interior Health strives to create an environment where you enjoy the work you do, the place where you work, and the people around you. Together, we create great workplaces. Apply today!

Honouring Interior Health’s commitment to Truth and Reconciliation and the Declaration on the Rights of Indigenous Peoples Act (DRIPA), and Pursuant to Section 42 of the BC Human Rights Code, preferential consideration and/or hiring will be given to qualified applicants who self-identify as Aboriginal (First Nations, Métis, or Inuit).

Qualfications
Education, Training, and Experience
• A Bachelor’s degree in a health-related discipline, Master’s degree preferred.
• A minimum of five years recent, related clinical experience, including two years in a leadership role.
• An equivalent combination of education, training, and experience will be considered.