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JMA marketing inc.

Customer Service Representative

106-4, rue Georges-Bilodeau, Gatineau,QC
  • 32650.00 to 45000.00 $ per year according to experience

  • 40.00 h - Full time

  • Permanent job

  • Day , Evening , Night , Weekend

  • 2 positions to fill as soon as possible

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Benefits

Working at Jma means delivering exceptional service to jma's clients and prospects. Identifies customer needs and provides advice and guidance regarding solutions that are in the best interests of our clients. Works collaboratively within the company and with jma partners to deliver the desired customer experience and achieve overall business objectives.
Essential Job Responsibilities:
  • Identifies customer needs and initiates referrals to Jma colleagues.
  • Offers advice and guidance on available products and self-serve options with the goal of making it easy, simple, and fast at jma.
  • Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address clients needs.
  • Contributes to meet the company's business results and the customer experience.
  • Executes routine tasks (e.g. service requests, queries, etc.) within relevant service level agreements.
  • Organizes work information to ensure accuracy and completeness.
  • Take the initiative to find creative approaches that make each customer’s experience feel personal.
  • Looks for ways to contribute to the ongoing improvement of the overall company customer experience.
  • Contributes to business results and the overall experience delivered in the company.
  • Completes standardized tasks under supervision.
  • Performs initial problem solving within given rules/limits & escalates when required.
Qualifications:
  • No prior experience is necessary; post-secondary degree or certification in a related field of study is desirable.
  • High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
  • Confident and experienced in the use of tablets, smart phones, online tools, and applications.
  • Projects a professional presence.
  • Basic knowledge of specialized sales and business solutions to refer to specialists.
  • Passionate commitment to helping customers.
  • A focus on delivering a personal experience to customers.
  • Resourceful self-starter with courage and confidence to approach customers.
  • Readiness to collaborate and work in different capacities as part of a team.
  • Strong interpersonal skills, including the ability to build rapport and connections with customers.
  • An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
  • Basic knowledge learned on the job.
  • Verbal & written communication skills - Basic (in business environment).
  • Organization skills - Basic (in business environment).
  • Collaboration & team skills - Basic (in business environment).
Salary:

$32,650.00 - $45,000.00

Jma compensation will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards.

We’re here to help:

At Jma we are driven by a shared Purpose: Boldly Grow the Good in our company and life. It calls on us to create lasting, positive change for our clients, our communities and our representatives. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around Canada.

Jma is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact our recruiter.

Work environment

Work environmentsJMA marketing inc.0
Work environmentsJMA marketing inc.1
Work environmentsJMA marketing inc.2
Work environmentsJMA marketing inc.3

Requested skills

Business attire is mandatory for the interview session.

Requirements

Level of education

High school

Diploma

undetermined

Work experience (years)

0-2 years

Written languages

Fr : Intermediate

En : Advanced

Spoken languages

Fr : Intermediate

En : Advanced

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