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JYGA Technologies

Technical Support Analyst

175, rue Damase-Breton, Saint-Lambert-de-Lauzon,QC
  • To be discussed

  • 40.00 h - Full time

  • Permanent job

  • Day

  • 1 position to fill as soon as possible

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Benefits

YOUR DAY-TO-DAY WITH US

The Level 1 Technical Support Analyst will be responsible for working within a global team focused on troubleshooting and resolving technical issues related to both software and hardware for all JYGA products. Your main responsibilities will include:

  • Identifying and resolving basic technical issues, such as system failures, network connection errors, or difficulties with standard software.
  • Escalating incidents to Level 2 or higher support teams when the issue exceeds their expertise.
  • Logging incidents in a ticket management system, tracking their progress, and keeping users informed of the status of their requests.
  • Providing remote assistance to resolve issues on users' computers via remote control tools.
  • Ensuring the maintenance and commissioning of employees' IT equipment.
  • Performing any other related duties as required.

Work environment

Work environmentsJYGA Technologies0
Work environmentsJYGA Technologies1
Work environmentsJYGA Technologies2
Work environmentsJYGA Technologies3

Requested skills

REQUIREMENTS

  • DEC in computer IT Technology Profile (Network Management, Infrastructure, Computer Support) or equivalent relevant experience .
  • Bilingual, French/English.
  • Experienced working in fast paced, evolving Technical Customer Service environment with proven technical troubleshooting skills, methods, and documentation techniques.
  • Action-oriented, resourceful, collaborative, self-starter, and passionate about technology.
  • Knowledge of computer systems, components, Office 365, Teams, TeamViewer.
  • Ability to work onsite at Jyga Technologies up to ~90% of schedule time.

Equal Opportunity Employer

This employer is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations are available on request for candidates taking part in all aspects of the selection process.

Requirements

Level of education

Professional

Diploma

DEP

Completed

Work experience (years)

3-5 years

Written languages

Fr : Advanced

En : Advanced

Spoken languages

Fr : Advanced

En : Advanced

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