IT Team Lead

For nearly 30 years, Kezber has stood out as a leader in IT solutions thanks to its expertise and human approach. As an IT Team Lead, you will play a key role in supporting and developing your team. You will ensure the training, evaluation, and supervision of personnel while fostering a collaborative environment focused on customer satisfaction. You will also be involved in monitoring internal and client infrastructures and ensuring the application of security policies. Additionally, you will manage multiple projects simultaneously and actively listen to understand the needs of both clients and the team.

In this IT Team Lead role, under the supervision of the IT department, you will be responsible for:

• Supervise and oversee the helpdesk team.
• Ensure the follow-up and assignment of tickets based on team skills.
• Provide basic technical support and collaborate on Office 365 solutions.
• Participate in the implementation of monitoring solutions and management best practices.
• Coordinate and communicate project requirements, resources, and deadlines.
• Plan and prepare interventions, and diagnose technical issues.
• Implement and monitor security policies and manage certifications.

We are looking for a candidate with the following skills:

Expérience and Qualifications:

• Minimum of 5 years of experience in a technical leadership role.
• A valid driver’s license is required for occasional travel.

• Fluency in French (written, spoken, comprehension) is essential. English is an asset, as some clients are English-speaking only.

Technical Skills:

• Proficiency in Linux.
• Expertise in Microsoft Cloud solutions (Office 365, Microsoft 365, Azure).

Personal Qualities :

• Inspiring leadership and the ability to foster collaboration.
• Ability to handle pressure in complex situations.
• Strong skills in explaining technical concepts to clients.
• Autonomy and effective priority management.

An Engaging Work Environment:

• Remote work options depending on assignments.

• Collaboration with an experienced and innovative team.

• Access to a 24/7 virtual medical clinic, on-site gym, and social activities.

Compétitive Benefits:

• 5 weeks of vacation, flexible leave days, and a group insurance plan.

• Ongoing training, paid certifications, and membership in professional associations.

• Employee recognition programs, profit-sharing participation, and a clothing allowance.

Joining Kezber means becoming part of a company recognized for its commitment to innovation, excellence, and employee well-being. Here, you will have the opportunity to work on large-scale projects, collaborate with prestigious clients, and grow in an environment where your expertise and leadership will be fully valued.