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Office Systems Expert

Burnaby, BC
  • Number of positions available : 1

  • To be discussed
  • Starting date : 1 position to fill as soon as possible

 

Responsibilities:
- Maintain and repair MFPs and resolve customer printing issues
- Maintain effective relationships with customers and sales
- Perform on-site service of MFPs,
- Maintain parts and call management as well as accurate records to achieve KPI targets
- Responsible to learn new technologies
- Maintain accurate record keeping
- Lead product advocate meetings 
- 10% - Lead referrals, assists with customer assessments and solution design 
- 90% - break-fix and customer support 
- Uses fleet reporting to influence and improve territory parts, budget and inventory control
- Perform other relevant duties as assigned by management

Skills:  

Experience Required:
- 5+ Years
- Install and troubleshoot complex printing and scanning solutions
- Microsoft OS and MAC OS peer to peer and client side of server environments
- Knowledgeable with printing from common business apps and graphics programs

Solutions Knowledge:
- Good understanding of solutions portfolio including user level application knowledge

Product Knowledge:
- Deep Knowledge on full product line.  KM certification preferable

Color Skills:
- Expert knowledge of color theory, calibration, and RIP configurations

Communication Skills:
- Excellent verbal and written skills, mentoring and coaching abilities

Mentor and Instruct:
- 30% - based on technical expertise
- Provides guidance to peers on customer interactions – communication, professionalism, job
- knowledge and self-development
- Mentors the team and shares knowledge both formally and informally

Pre/Post Consulting:
- On occasion, perform scope of work creation and follow through

Requirements: 
- Must be positive, outgoing, self-motivated and committed to building and maintaining strong customer relations
- Own vehicle and possess valid insurance with appropriate coverage and a valid drivers’ license in good standing
- Standby and afterhours work may be required
- Training may require afterhours travel and stay overs including weekends
- Perform other relevant duties as assigned by management

Business Travel:
- Travel within assigned territory, some out of territory work
- Travelling within Canada and the US is a requirement. Candidate must provide & maintain valid travel documents at own expense

Konica Minolta Certifications:
- Required to achieve Master Level Certification

Education:
- Electronics/Technical degree preferred

Industry Certifications:
- CompTIA A+ Certification CompTIA Net+ Certification 
- CompTIA CDIA+ Certification 
- Microsoft OS
- MCP or MCITP Certification (or equivalent experience)

Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.




Requirements

Level of education

undetermined

Work experience (years)

undetermined

Written languages

undetermined

Spoken languages

undetermined