Billing Supervisor

At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.

The Billings Specialist Supervisor is responsible for oversight, direction, and support of the delivery of the business processes performed in the Centre. The individual will be expected to be a hands-on Supervisor who directly supports assigned Partners as well as leading their team of Billing Specialists.

Quality Assurance and Operational Effectiveness

• Oversee the quality of work being produced by Billing Delivery Centre staff and provide guidance as necessary
• Implement mechanisms to measure quality and client satisfaction through standard operating procedures, ongoing client engagement, etc.
• Monitor the service level agreements/requirements with the business and make timely adjustments as required
• Develop and ensure effective implementation and monitoring of Delivery Centre policies and processes
• Ensure the effective use of technology in the delivery of services
• Plan and monitor resource utilization to manage work volume and staffing schedules (overtime, vacation, etc.)
• Act as tier two support for the Delivery Centre to address service delivery issues arising from the engagement teams
• Drive collaboration across the team and ensure they are operating as one entity and not individually
• Support a proactive approach to work
• Implement, as well as identify, recommendations for the optimization and efficient operations of the Billing Delivery Centre

People Management

• Facilitate the performance development cycle for Billing Delivery Centre employees. This includes annual goal setting, interim and year end reviews, year-end calibration, and ongoing performance feedback
• Address constructive feedback from Engagement teams with Delivery Centre team and come up with an action plan to rectify
• Celebrate positive feedback with Delivery Centre Team
• Motivate Delivery Centre team to capitalize on their strengths and improve development areas
• Identify training and development needs of Billing Delivery Centre team and work collaboratively with the Office Manager, BES Partner and KPMG Business School to escalate and address training needs
• Onboard new team members to ensure successful integration and deep understanding of relevant KPMG polices, processes and technologies

• Successful completion of Post-Secondary education 
• Demonstrated leadership skills
• 2-5 years of experience in a transactional or administrative function with respect to Billings and Collections
• Experience in analyzing internal reports with a high level of complexity
• Exceptional conflict resolution/problem-solving skills
• Excellent written and verbal communication skills
• Strong Analytical skills
• Ability to influence and drive change
• Ability to work independently and manage a large team

Providing you with the support you need to be at your best

For more information about KPMG in Canada’s Benefits and well-being, click here.

Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice. For more information about Inclusion, Diversity & Equity in Recruitment, please click here.

Adjustments and accommodations throughout the recruitment process

At KPMG, we strive for an inclusive recruitment process that allows all candidates to Come As You Are and Thrive with Us. We aim to provide a positive experience and are ready to offer adjustments or accommodations to help you perform at your best. Adjustments (an informal request), i.e. extra preparation time or the option for micro breaks during interviews, and accommodations (a formal request), i.e. accessible communication supports or technology aids are tailored to individual needs and role requirements.

To begin a confidential conversation about adjustments or accommodations at any point throughout the recruitment process, we encourage you to contact KPMG’s Employee Relations Service team for support by emailing cdnersteam@kpmg.ca or by calling 1-888-466-4778, Option 3.

For information about accessible employment at KPMG, please visit our accessibility page.