Managing Director, Global ServiceNow Practice Lead, KDN

At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.

The Opportunity

KDN Advisory is looking for an outstanding Global SERVICENOW Practice Lead for the KDN Advisory organization, to drive and grow the KDN SERVICENOW footprint within various KPMG firms through a capable delivery team of SERVICENOW practitioners across sectors, functions & technology.

• Strong leadership skills with the ability to inspire and motivate a diverse, global team of SERVICENOW Solutions and Enterprise Architects to excel in the enterprise space.
• Help win in the market: Support the KPMG Firms’ SERVICENOW pursuits with sector, function & technology acumen through leading pre-sales, solutioning & delivery.
• Drive Firm Strategy: Work with SERVICENOW alliance team, drive go to market (GTM) strategy, build internal SERVICENOW competencies and build thought leadership to augment business growth; Drive the KDN SERVICENOW growth strategy, as a key priority for the firm
• Lead People: Build a strong capability of highly motivated, adaptive, and ambitious people that are eager to learn.
• Lead a global SERVICENOW presales team, driving revenue growth, and achieving bookings targets for KDN.
• Work with Sales, Alliance and GTM teams to create winning proposals and solutions.
• Collaboration with the Global Solutions Leader for KDN and the Regional Operations Leaders for KDN.
• Create and maintain a repository of reusable assets for Presales, create pricing and benchmarks over a period.
• Effectively manage and report out on the SERVICENOW KDN forecast and report using a centralized, KDN CRM platform.
• Manage architect assignments based on deal qualification processes and justification.
• Drive acceleration and enablement campaigns with Member Firms and Alliance Teams.
• May be required to travel internationally for various meetings and workshops.

• 15+  Years of experience in leading and incubating the SERVICENOW practice; Big 4 and/or GDC experience preferred; cross-function or multiple sectors experience may be an asset.
• Experience in managing a global team of 20+ members; Demonstrated experience in program/project management and delivery of Service Now global engagements with onsite and offshore focus on both implementation and managed services (AMS)
• Demonstrate experience of successful solution selling methodologies and techniques.
• Preferred MBA or certification(s) in a business function
• Hands-on experience in SERVICENOW S/4 Hana and other SERVICENOW related technologies.
• Experience on Waterfall, Agile Methodologies, other SDLC processes etc.
• Executive/board room presence

Keys to your success

KPMG individuals Deliver Impact | Seek Growth | Inspire Trust and understand that a diverse workforce enables us to deepen relationships and strengthen our business.

Providing you with the support you need to be at your best

For more information about KPMG in Canada’s Benefits and well-being, click here.

Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice. For more information about Inclusion, Diversity & Equity in Recruitment, please click here.

Adjustments and accommodations throughout the recruitment process

At KPMG, we strive for an inclusive recruitment process that allows all candidates to Come As You Are and Thrive with Us. We aim to provide a positive experience and are ready to offer adjustments or accommodations to help you perform at your best. Adjustments (an informal request), i.e. extra preparation time or the option for micro breaks during interviews, and accommodations (a formal request), i.e. accessible communication supports or technology aids are tailored to individual needs and role requirements.

To begin a confidential conversation about adjustments or accommodations at any point throughout the recruitment process, we encourage you to contact KPMG’s Employee Relations Service team for support by emailing cdnersteam@kpmg.ca or by calling 1-888-466-4778, Option 3.

For information about accessible employment at KPMG, please visit our accessibility page.