Client Services Coordinator

Improve lives. Love your job. Grow your career.

Purpose

Reporting to the Client Services Manager, the Client Services Coordinator will provide administrative support to a leadership team with Client Services. The objective of the role is to perform specific tasks of a Supervisor that are deemed to be “administrative” in nature, allowing the Supervisor to spend more time with their direct reports and locations on a day-to-day basis.

This Full-Time role will be based out of Kamloops BC and the candidate will be required to travel to all sites in the BC Region when required.

Duties

• Scheduling of employees in their respective locations (20%)
• Receiving incoming sick call-ins, calling available employees to cover, communicating all activity to the Supervisor (20%)
• Kronos administration (timecard approvals, timecard adjustments) (25%)
• Printing and distribution of memos, EHS updates, signage updates, etc. (10%)
• Billing audits and corrections (5%)
• Perform accuracy audits for PSC’s (5%)
• Investigation of less critical CEM’s, NCE’s (10%)
• Ordering of specified items in Oracle as directed by Supervisor or Manager (5%)

Job Requirements

• High school diploma or equivalent
• Previous experience in a medical laboratory setting is an asset
• Some computer/data entry skills are required
• Ability to work independently and as part of a team
• Ability to relate positively to customers

This is an in-person role.

Hiring Range: 46,700 - 59,500

The hiring range has been established, however, the final salary recommendation will be determined based off the level of experience, education requirement, external market conditions and internal equity.

Employee Benefits:

In this position, you will be eligible to participate LifeLabs’ group benefits plan which is available to LifeLabs employees in accordance with the terms and conditions of those plans.

Retirement Savings Plan:

The LifeLabs plans provide members with an easy way to save for retirement. By participating in the plan, you receive contributions made to your account on your behalf from LifeLabs.

Vacation Entitlement:

In this position, you will be entitled to vacation. We promote a healthy work-life balance and expect your full vacation to be taken each year.

Employee Wellness:

LifeLabs offers an award-winning Wellness Program focused on supporting your total health and well-being under our physical, emotional, and financial wellness pillars. We have been recognized in the industry for our focus on mental health supports.

Employee Giving program:

Designed to support any employee who donates, fundraises or volunteers for a Canadian Registered Charity or Non-Profit Organization.

We are committed to the ongoing development of our diversity, equity, and inclusion (DEI) program and have taken steps to strengthen our commitment to our team members and customers, to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves.

At LifeLabs, we know that we are Stronger Together and that we will benefit from the unique perspectives and experiences that each team member offers.

Vaccinations are highly encouraged at LifeLabs’. Vaccinations may be mandatory for selected employees if regulated by provincial or regional governments, or through employer-led vaccination policies in the facilities we service. Please ensure you ask if this position requires the successful candidate to be fully vaccinated with the current Government approved COVID-19 vaccinations.

Make a difference - join the LifeLabs team today!