Manager, QMS Transition

• Pay Type Salary
• Min Hiring Rate $87,900.00
• Max Hiring Rate $112,000.00

For over 50 years, LifeLabs has been Canada’s leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor and prevent disease. We are passionate about empowering healthier Canadians through accessible, accurate, and innovative diagnostic services.

We are committed innovators, operating Canada's first commercial genetics lab, and the country's largest online patient portal, with more than 8 million Canadians receiving their results online. More than 112 million laboratory tests come through LifeLabs’ laboratories annually, and our team of more than 6,000 passionate, caring, and diverse professionals works together as one to provide high quality testing and results that Canadians can trust.

We know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us. At LifeLabs, you can make a meaningful impact on Canadians’ lives every day.

Our teams are at the heart of everything we do. We are proud to be recognized as one of Canada’s Best Employers, reflecting our deep commitment to our core values of caring, agility, teamwork, and a customer-centered approach. As part of this commitment, LifeLabs prioritizes the ongoing development of our diversity, equity, and inclusion (DEI) program to better serve the needs of our diverse workforce and the communities we serve. We continue to take steps to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves.

These values are not just words on a page, they guide our actions and decisions every day and have come to define our team culture.

Reports to: National Director, Quality & Regulatory Affairs
Status: Full Time
Schedule: Monday-Friday
Additional Requirements: N/A
Start Date: ASAP
Internal Application Deadline: March 6, 2025

LifeLabs operates under a Hybrid workforce model. Further details will be provided during the interview stage.

This vacancy is for an existing position.

Purpose of the Role

Working closely with senior leaders, the Manager, QMS Transition will lead the transition of the Quality and Regulatory framework from a provincial/Lab Model to a National QMS Model. They will provide expert knowledge and leadership in the area of Quality and Regulatory Compliance ensuring effective execution and delivery of accountabilities. This includes providing medical laboratory technical and quality consultation to the Medical Scientific Team, Lab Operations, Client Services, and other areas of LifeLabs ensuring LifeLabs’ practices comply with applicable Quality Standards, legislation, regulations, and industry best practices. The Manager, QMS Transition will provide expert knowledge and leadership in Quality and Regulatory Compliance, ensuring effective execution and delivery of accountabilities. Ensuring that the standard provincial/national quality processes are designed, implemented, and monitored in all phases; pre-analytical, analytical, and post analytical.

Your responsibilities will include:

• Establish and manage a VP/Director/Senior Manager level steering committee for the purpose of identifying project deliverables and timelines, guiding the implementation, and monitoring the QMS Transition plans
• Schedule and facilitate focus groups, planning sessions and working groups to help identify the QMS Transition plans, requirements and facilitate implementation
• Working with the teams manage the implementation of project deliverables including the management of project integration, scope, timelines, cost, procurement, quality, communication, reporting and resources
• Identify and manage risks, opportunities, changes, and conflict within the project
• Participate in a strategic project governance process for prioritization and reporting
• Actively contributes to the development of the transition budget and business cases in consultation with the Director
• Act as content expert and consultant regarding current and proposed quality systems transition including legislation, regulation and best practice and the corresponding impact to the organization
• Escalate identified risks to senior management for consideration and mitigation planning
• Keep current on developments, information, trends, legislation, etc. related to quality management systems and compliance
• Liaise/cooperate with health authorities, regulatory bodies and accreditation agencies in compliance reviews or investigations
• Aligning with the Medical/Scientific team, ensure patient safety initiatives are effectively designed and implemented in all processes
• Facilitate engagement by providing active leadership, coaching and development to all direct and indirect reports, ensuring all individual and team accountabilities are delivered upon
• Other related projects and duties

What you bring to the role:

• Degree or Diploma in Medical Laboratory Technology.
• Training or certification in Project Management and Lab Quality Management
• Lean/Six Sigma or Quality improvement training considered an asset
• College of Medical Laboratory Technologists of Ontario (CMLTO), College Medical Laboratory Technologists of Albertaor Canadian Society of Medical Laboratory Science (CSMLS) certification required
• Seven (7) years previous medical laboratory experience required
• Four (4) years QRA experience
• Two (2) years of people leadership experience
• Requires strong Quality Management Systems knowledge, experience and understanding, to provide expert support to all customers, internal and external
• Requires strong organizational, change, incident, and project management skills
• Excellent facilitation and planning skills necessary to lead the steering committee and working groups, and the confidence to address issues and conflict within the teams
• Proven competence in facilitating the processes used to design, develop, validate, implement, monitor, control and continuously improve a Quality Management System within a regulated environment

• The ability to use sound risk management analysis to assess the regulatory and business impact of project goals and initiatives
• A clear understanding of regulatory enforcement procedures and the business impact of failing to meet external regulatory requirements
• Ability to educate others and promote cultural and procedural change in a Quality Systems environment
• Ability to conduct audits, issue non-conformance reports requiring corrective actions and follow-up on continued non-compliance
• Requires excellent verbal communication skills to effectively communicate decisions and seek input
• Requires excellent technical writing skills to create and maintain documentation
• Intermediate to advance computer skills and proficient in Microsoft Office and Excel

LifeLabs’ compensation programs are commensurate based on the role, skill, effort, responsibility and working conditions, irrespective of gender, race, ethnicity, beliefs, age or any other personal characteristics. Pay programs are communicated regularly in an accessible and transparent manner.

LifeLabs is also proud to offer resources, opportunities, as well as a collaborative and supportive environment that enables our team members to thrive.

In addition to a competitive compensation package, LifeLabs provides a comprehensive total rewards program, specific to the job position. Your package may include:

• Employee Group Benefits: Competitive coverage for employees and their families to support their overall health and wellness needs, including Extended Health Care, Dental Care, and Life Insurance.
• Retirement Savings Plan
• Vacation and Wellness Days
• Employee Wellness and Giving Programs: Our award winning mental, physical and financial wellness programs aim to address the comprehensive well-being of our team members, including resources like the Employee & Family Assistance Program, financial planning tools, and employee recognition initiatives.
• Professional development and membership reimbursement, access to preferred rates and discount programs, including WorkPerks, Home and Auto Insurance, Costco Membership, etc., and optional health-related benefits.

In accordance with LifeLabs’ Accessibility Policy, and the applicable Accessibility Acts within the provinces we operate in, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email careers@lifelabs.com.

Vaccinations are highly encouraged at LifeLabs’. Vaccinations and/or immunization screening may be mandatory for selected employees if regulated by provincial or regional governments, or through employer-led vaccination policies in the facilities we service. Please ensure you ask if this position requires the successful candidate to be vaccinated or undergo immunization screening.

Ready to empower healthier Canadians? Apply today!

• 3680 Gilmore Wy, Burnaby, BC V5G 4M1, Canada