Supervisor, Client Services- Full Time- GTA, ON

LifeLabs is the largest community diagnostics laboratory in Canada, serving the healthcare needs of Canadians for over 50 years. Our team members are truly centred around our customers, and we know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us.

Consistently named one of Canada's Best Employers by Forbes, LifeLabs has also been recognized for having an award-winning Mental Health Program from Benefits Canada. The passion and commitment of over 6,000 diverse and innovative team members unites and motivates us to ensure our customers receive high quality tests and results that they can trust. Agile, customer-centred, caring and teamwork: we live these values every day in what we do to support our customers and healthcare providers, driving forward our vision of empowering a healthier you.

At LifeLabs, we are focused on our vision of building a healthier Canada! We are the largest community diagnostics laboratory in Canada with over 350 collection centres, 16 laboratories and service over 20 million patients each year.

Caring, Agile, Customer Driven, One Team - We live our values every day in what we do to help our patients and healthcare providers. With over 5,700 employees, we all make a difference and that’s why our people are so important to us.

This is an exciting time to grow your career with us and support numerous business initiatives, innovations, best practice and business development opportunities.

Reporting to the Manager, Client Services, the Interim Supervisor is accountable for providing leadership to assigned site location(s). Base location will be 250 Harding Blvd, Richmond Hill, ON.

This position is responsible for the day to day management of employees, workflow, client service, occupational health and safety, and resources within the aforementioned locations. It is also responsible for ensuring compliance with all corporate policies and procedures. As needed, may be required to perform phlebotomy and undergo an annual competency assessment. Working environment includes office-time plus regularly scheduled travel to assigned locations and client visits.

This is a Permanent full-time position.

**The successful candidate must have valid drivers license and their own vehicle. They must be willing to travel throughout the GTA and GGTA.must have excellent computer skills and fluent on all Microsoft applications
Must have scheduling experience & extensive front end knowledge**

Accountabilities:

• Responsible for the day-to-day management of employees at site.

• Ensures scheduling requirements; grants all time off requests and overtime shifts; authorizes all schedule changes; prepares quarterly sick report review.

• Manages recruitment, hiring, onboarding, discipline and terminations, attendance and performance management, training/development, and coaching.

• Prepares documentation for group benefits and returns to work.

• Sets departmental SMART goals; works with the team to achieve goals.

• Participates in meetings with Human Resources and local Union representatives to investigate grievances and other employee issues.

• Establishes and maintain a good working relationship with local Union representatives.

• Monitors and follows-up on key metrics (PWT, Prod, NPS).

• Conducts Ops review.

• Ensures alignment with supply chain management objectives.

• Prepares for IQMH/DAP audits.

• Conducts complex NCE investigations and provides follow-up; provides guidance and support for routine NCE investigations.

• Provides technical support for quality checklists/logs.

• Monitors employee files and creates incident logs.

• Monitors scorecards for vacation coverage.

• Provides support for major work orders/repairs, janitorial contracts.

• Provides approval for expenses.

• Manages assigned projects and attends required meetings.

• Provides appropriate onboarding and orientation to new hires.

• Conducts rolling closures.

• Provides support for Incident investigations/Medgate.

• Supports RTW planning. Minimum Hiring Requirements

Requirements:

• High school diploma; post-secondary education an asset.
• 3-5 years leadership experience managing a team and function.
• Phlebotomy skills, Home Care and/or Data Sort experience.
• Understanding of PSC functions, administrative skills.
• Supervisory experience preferred.
• Must demonstrate strong leadership qualities and skill sets.
• Must have a strong understanding of the importance in meeting Key Performance Indicator (KPI) and understands requirements for QRA and EHS compliance.
• Must demonstrate strong communication skills and good punctuality.
• As needed, may be required to perform phlebotomy, and undergo an annual competency assessment.

We are looking for passionate individuals who share in our vision of building a Healthier Canada.

This is an in-person role.

Hiring Range: 65,500 - 83,500

The hiring range has been established, however, the final salary recommendation will be determined based off the level of experience, education requirement, external market conditions and internal equity.

In this position, you will be eligible for Lifelabs annual bonus.

Employee Benefits:

In this position, you will be eligible to participate LifeLabs’ group benefits plan which is available to LifeLabs employees in accordance with the terms and conditions of those plans.

Retirement Savings Plan:

The LifeLabs plans provide members with an easy way to save for retirement. By participating in the plan, you receive contributions made to your account on your behalf from LifeLabs.

Vacation Entitlement:

In this position, you will be entitled to vacation. We promote a healthy work-life balance and expect your full vacation to be taken each year.

Employee Wellness:

LifeLabs offers an award-winning Wellness Program focused on supporting your total health and well-being under our physical, emotional, and financial wellness pillars. We have been recognized in the industry for our focus on mental health supports.

Employee Giving program:

Designed to support any employee who donates, fundraises or volunteers for a Canadian Registered Charity or Non-Profit Organization.

In addition, LifeLabs offers professional development and membership reimbursement, access to preferred rates and discount programs - WorkPerks, Home and Auto Insurance, Costco Membership, etc. - and Optional Health-related Benefits.

We are committed to the ongoing development of our diversity, equity, and inclusion (DEI) program and have taken steps to strengthen our commitment to our team members and customers, to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves.

At LifeLabs, we know that we are Stronger Together and that we will benefit from the unique perspectives and experiences that each team member offers.

Make a difference - join the LifeLabs team today!

At LifeLabs, we strive to create an inclusive and equitable workplace where our team members and the communities we serve feel accepted, valued, and respected.

In accordance with LifeLabs’ Accessibility Policy, the Accessibility for Ontarians with Disabilities Act, and the Ontario Human Rights Code, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email careers@lifelabs.com.

Vaccinations are highly encouraged at LifeLabs’. Vaccinations may be mandatory for selected employees if regulated by provincial or regional governments, or through employer-led vaccination policies in the facilities we service. Please ensure you ask if this position requires the successful candidate to be fully vaccinated with the current Government approved COVID-19 vaccinations.