Supervisor, Client Services, South BC Region

• Pay Type Salary
• Min Hiring Rate $66,800.00
• Max Hiring Rate $85,200.00

For over 50 years, LifeLabs has been Canada’s leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor and prevent disease. We are passionate about empowering healthier Canadians through accessible, accurate, and innovative diagnostic services.

We are committed innovators, operating Canada's first commercial genetics lab, and the country's largest online patient portal, with more than 8 million Canadians receiving their results online. More than 112 million laboratory tests come through LifeLabs’ laboratories annually, and our team of more than 6,000 passionate, caring, and diverse professionals works together as one to provide high quality testing and results that Canadians can trust.

We know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us. At LifeLabs, you can make a meaningful impact on Canadians’ lives every day.

Our teams are at the heart of everything we do. We are proud to be recognized as one of Canada’s Best Employers, reflecting our deep commitment to our core values of caring, agility, teamwork, and a customer-centered approach. As part of this commitment, LifeLabs prioritizes the ongoing development of our diversity, equity, and inclusion (DEI) program to better serve the needs of our diverse workforce and the communities we serve. We continue to take steps to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves.

These values are not just words on a page, they guide our actions and decisions every day and have come to define our team culture.

As a Supervisor, Client Services you will be responsible for the day-to-day management of employees, workflow, client service, occupational health and safety, and resources within your assigned locations. This position is also responsible for ensuring compliance with all corporate policies and procedures. Working environment includes office-time plus regularly scheduled travel to assigned locations and client visits.

Status: Full Time Permanent
Additional Requirements: Valid driver’s license, access to own vehicle and must be willing to travel to other locations.
Number of positions: 1
Start Date: ASAP

This vacancy is for an existing position.

Your responsibilities will include:

• Day-to-day management of employees at site(s).
• Ensuring scheduling requirements; grants all time off requests and overtime shifts; authorizing all schedule changes; preparing quarterly sick report review.
• Manage recruitment, hiring, onboarding, discipline and terminations, attendance and performance management, training/development, and coaching.
• Preparing documentation for group benefits and returns to work.
• Setting departmental SMART goals; working with the team to achieve goals.
• Participating in meetings with Human Resources and local Union representatives to investigate grievances and other employee issues as required.
• Establishing and maintaining a good working relationship with local Union representatives, if required.
• Monitoring and following-up on key metrics (PWT, Prod, NPS).
• Conducting Operations review.
• Ensuring alignment with supply chain management objectives.
• Preparing for IQMH/DAP audits.
• Conducting complex NCE investigations and providing follow-up; providing guidance and support for routine NCE investigations.
• Providing technical support for quality checklists/logs.
• Monitoring employee files and creating incident logs.
• Monitoring scorecards for vacation coverage.
• Providing support for major work orders/repairs, janitorial contracts.
• Providing approval for expenses.
• Managing assigned projects and attending required meetings.
• Providing appropriate onboarding and orientation to new hires.
• Conducting rolling closures.
• Providing support for Incident investigations/Medgate.
• Supporting RTW planning.

What you bring to the role:

• High school diploma; post-secondary education an asset.
• 3-5 years leadership experience managing a team and function, Supervisory experience preferred.
• Excellent computer skills and fluent on all Microsoft applications.
• Phlebotomy skills, Home Care and/or Data Sort experience.
• Understanding of PSC functions, administrative skills.
• Scheduling experience & extensive front-end knowledge
• Strong leadership qualities, demonstrating strong communication skills and good punctuality.
• Strong understanding of the importance in meeting Key Performance Indicator (KPI) and understands requirements for QRA and EHS compliance.
• As needed, may be required to perform phlebotomy, and undergo an annual competency assessment.

LifeLabs’ compensation programs are commensurate based on the role, skill, effort, responsibility and working conditions, irrespective of gender, race, ethnicity, beliefs, age or any other personal characteristics. Pay programs are communicated regularly in an accessible and transparent manner.

LifeLabs is also proud to offer resources, opportunities, as well as a collaborative and supportive environment that enables our team members to thrive.

In addition to a competitive compensation package, LifeLabs provides a comprehensive total rewards program, specific to the job position. Your package may include:

• Employee Group Benefits: Competitive coverage for employees and their families to support their overall health and wellness needs, including Extended Health Care, Dental Care, and Life Insurance.
• Retirement Savings Plan
• Vacation and Wellness Days
• Employee Wellness and Giving Programs: Our award winning mental, physical and financial wellness programs aim to address the comprehensive well-being of our team members, including resources like the Employee & Family Assistance Program, financial planning tools, and employee recognition initiatives.
• Professional development and membership reimbursement, access to preferred rates and discount programs, including WorkPerks, Home and Auto Insurance, Costco Membership, etc., and optional health-related benefits.

In accordance with LifeLabs’ Accessibility Policy, and the applicable Accessibility Acts within the provinces we operate in, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email careers@lifelabs.com.

Vaccinations are highly encouraged at LifeLabs’. Vaccinations and/or immunization screening may be mandatory for selected employees if regulated by provincial or regional governments, or through employer-led vaccination policies in the facilities we service. Please ensure you ask if this position requires the successful candidate to be vaccinated or undergo immunization screening.

Ready to empower healthier Canadians? Apply today!

• 546 St Paul St, Kamloops, BC V2C 5T1, Canada