Technical Quality Specialist

LifeLabs is the largest community diagnostics laboratory in Canada, serving the healthcare needs of Canadians for over 50 years. Our team members are truly centred around our customers, and we know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us.

Consistently named one of Canada's Best Employers by Forbes, LifeLabs has also been recognized for having an award-winning Mental Health Program from Benefits Canada. The passion and commitment of over 6,000 diverse and innovative team members unites and motivates us to ensure our customers receive high quality tests and results that they can trust. Agile, customer-centred, caring and teamwork: we live these values every day in what we do to support our customers and healthcare providers, driving forward our vision of empowering a healthier you.

Reports to: Manager, Regulatory Compliance

Purpose of the Role:

Provide medical laboratory leadership, discipline-specific technical expertise and quality management consultation to Operations. Ensure processes and procedures remain current and compliant with scientific advancements, technical developments and regulatory requirements in our General MLT departments with a special emphasis on Point-of-Care Testing.

Please note this is an in-person, full-time, 9 month contract.

Accountabilities:

• Provide troubleshooting, technical and quality assurance/quality systems support for methodologies, equipment and supplies currently in use
• Ensure general lab policies, processes, procedures and forms remain current with applicable regulations, legislation and best practice
• Prepare and implement evaluation and validation protocols for new technologies, equipment, software, supplies and procedures
• Lead in-function projects and act as subject matter expert for cross-function projects
• Participate in the development of indicators, performance of audits, review of QA and QI activities and the evaluation of non-conformances â€" including development of reports and action plans
• Review and evaluate data from discipline specific QC and proficiency surveys
• Liaise with external stakeholders
• Provide support to Medical/Scientific, Supply Chain Management, Business Development, IT and other support departments as required

Minimum Hiring Requirements:

• College Diploma in Medical Laboratory Technology or equivalent education and experience
• Current registration with College of Medical Laboratory Technologists of Ontario (CMLTO)
• Minimum of five years previous discipline-specific laboratory experience
• Strong Technical and Quality Systems knowledge and understanding, to provide discipline specific, expert technical and scientific support to all customers, internal and external
• Proven ability to facilitate the processes used to design, develop, validate, implement, monitor, control and continuously improve, a Quality Management System within a regulated environment.
• A clear understanding of regulatory enforcement procedures and the business impact of failing to meet external regulatory requirements.
• Facilitation skills necessary to lead discipline specific teams, and the confidence to conduct audits, issue non-conformance reports requiring corrective actions and follow-up on continued non-compliance
• The ability to use sound risk management analysis to assess the regulatory and business impact of prioritizing goals
• Excellent verbal communication skills to effectively communicate decisions and seek input
• Excellent technical writing skills to create and maintain documentation
• Strong organizational, change and project management skills to ensure that deliverables are achieved on schedule in a controlled manner
• Experience working in Point-of-Care Testing is an asset

This is an in-person role.

Hiring Range: 72,100 - 91,900

The hiring range has been established, however, the final salary recommendation will be determined based off the level of experience, education requirement, external market conditions and internal equity.

Employee Benefits:

Retirement Savings Plan:

Vacation Entitlement:

In this position, you will be entitled to vacation pay, which will be applied to each pay.

Employee Wellness:

LifeLabs offers an award-winning Wellness Program focused on supporting your total health and well-being under our physical, emotional, and financial wellness pillars. We have been recognized in the industry for our focus on mental health supports.

Employee Giving program:

Designed to support any employee who donates, fundraises or volunteers for a Canadian Registered Charity or Non-Profit Organization.

In addition, LifeLabs offers professional development and membership reimbursement, access to preferred rates and discount programs - WorkPerks, Home and Auto Insurance, Costco Membership, etc. - and Optional Health-related Benefits.

We are committed to the ongoing development of our diversity, equity, and inclusion (DEI) program and have taken steps to strengthen our commitment to our team members and customers, to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves.

At LifeLabs, we know that we are Stronger Together and that we will benefit from the unique perspectives and experiences that each team member offers.

Make a difference - join the LifeLabs team today!

At LifeLabs, we strive to create an inclusive and equitable workplace where our team members and the communities we serve feel accepted, valued, and respected.

In accordance with LifeLabs’ Accessibility Policy, the Accessibility for Ontarians with Disabilities Act, and the Ontario Human Rights Code, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email careers@lifelabs.com.

Vaccinations are highly encouraged at LifeLabs’. Vaccinations may be mandatory for selected employees if regulated by provincial or regional governments, or through employer-led vaccination policies in the facilities we service. Please ensure you ask if this position requires the successful candidate to be fully vaccinated with the current Government approved COVID-19 vaccinations.