Analyst, Process & Technology

Referred applicants should not apply directly to this role.

All referred applicants must first be submitted through Workday by a current Loblaw Colleague.

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued - as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®.

At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.

Are you ready to join a company that values innovation, excellence, and teamwork? At Loblaws Inc., we are looking for an ambitious and diligent Analyst to join our Technology team. This is an outstanding opportunity to become part of a world-class organization where your contributions will directly impact our success. If you are passionate about technology and thrive in a collaborative environment, we want to hear from you!

The Loblaw Brands Process and Technology Team is looking for Analyst who is motivated, detail-oriented, experience in root cause analysis and has strong training support and presentation skills. This role involves troubleshooting, problem-solving, and providing first-line technical support within a production environment.

Reporting into the Senior Process Manager, the Analyst will be responsible:

• Providing First-Line Technical Support: Responding to Technical Support Inquiries quickly address all technology production-related inquiries or issues for Loblaw Brands, prioritize them by severity and impact, and work towards resolving them effectively.

• Collaborate with various teams identify software malfunction root causes and implementing solutions to ensure operational efficiency.

• Assisting in developing new operating procedures and documentations for technical processes to ensure consistency maintain standards across the team.

• Develop written material and videos to help team members grasp new technologies or process changes, boosting productivity and efficiency.

• Apply strong verbal and written presentation skills to effectively communicate technical concepts.

• Participate User and Quality testing during and after new software deployment or enhancements.

Requirements:

• Bachelor’s or College degree in Information Systems related field

• Prior 2-3 years’ experience supporting production applications or systems; experience with incident management tools/systems could be beneficial.

• Proficient verbal and written communication skills, with the ability to clarify technical concepts and provide detail on issues to a diverse range of collaborators.

• Strong problem-solving skills and attention to detail

• Proficient on writing procedural and technical information for technical and nontechnical users.

• Knowledge databases, Power BI, Power Automate and programming languages beneficial.

• Team player who thrives collaborative environment

Loblaw, we respect the environment, source products with integrity and make a positive difference in the community. Our CORE Values - Care, Ownership, Respect and Excellence - guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits - these are some of the many reasons why we are one of Canada’s Top Employers.

Loblaw recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. At Loblaw, we celebrate diversity where differences are valued and supported. Commitment to being an equal opportunity employer is a priority to us, and we encourage people from all backgrounds and identities to apply to our jobs.

Accommodation in the recruitment, assessment, and hiring process is available upon request for applicants with disabilities.

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars - Environment, Sourcing and Community - and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values - Care, Ownership, Respect and Excellence - guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits - these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.

If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.

We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Please Note:
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.