Bilingual Senior Coordinator, Absence Management

Referred applicants should not apply directly to this role.

All referred applicants must first be submitted through Workday by a current Loblaw Colleague.

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued - as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®.

At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.

Reporting to the Manager, Pension and Benefits, this position focuses on the support and administration of various leave of absences and time off plans. The role will have an emphasis on disability administration for over 190,000 colleagues across all divisions of LCL.

What you'll do

Colleague support

• Provide support for all Tier 2 level inquiries including data corrections and understanding and clarification on the different leave of absences and time off policies
• Investigate inquiries and provide timely resolution in a professional and confidential manner
• Liaise with external providers (i.e. carriers, third party administrators) and internal providers (HR/LR, Medical Services Group, Management, etc.) for resolution of issues and claims
• Liaise with HR and Store Management on leave of absence and time off policies and procedures
• Facilitate applicable leave of absence training as required
• Provide coaching to bookkeepers/Store Management/colleagues on leave of absence procedures and time off policies

Disability Administration

• Responsible for the day to day administration of weekly indemnity/short term disability, including eligibility, new claims, completion of the Employer Statement, follow-ups, information changes, etc.
• Responsible for the day to day administration of long term disability benefits, including eligibility, information changes, etc.
• Responsible for ensuring legislative/contractual/collective agreement compliance in daily administrative processing
• Work with colleague and HR to highlight and resolve payroll/claims payment issues

What you'll need

• Bilingual in French is a must
• Minimum 1-year disability administration experience
• Post-secondary education preferably in Human Resources
• Strong working knowledge of HRIS (Workday experience preferred)
• Good understanding of Benefits legislation
• Very strong customer service focus
• Ability to work independently in a highly organized fashion where detail, accuracy, urgency and confidentiality are critical
• Strong decision-making skills
• Strong communication and interpersonal skills required for communicating to all levels within and outside of the organization
• Highly organized individual who is able to prioritize multiple tasks in a fast-paced, team-oriented environment
• Proficient in Microsoft Excel, Word;

• Intermediate experience with Office suite (Excel, Word, Power Point, Microsoft Access, and Outlook)
• Data entry skills and the ability to manage large volume of data
• Previous experience with SAP would be considered an asset
• Very good understanding of basic accounting principles
• Be flexible and able to effectively work with the team and adapt to change in a positive manner.

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars - Environment, Sourcing and Community - and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values - Care, Ownership, Respect and Excellence - guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits - these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.

If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.

We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Please Note:
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.