Department Manager - Franchise

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued - as we shape the future of Canadian retail, together. Our commitment to positively impact the lives of all Canadians provides employees a range of opportunities and experiences to help Canadians Live Life Well®.

At Your Independent Grocer, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong. We have opportunities for hard working, enthusiastic and reliable people just like you.

Responsibilities:

• Support both franchisee and bookkeeper in the delivery of consistent and high quality customer service

• Perform customer service, cashier and ecommerce (PC Express) functions

• Manage all direct reports, delegate duties and ensure front end standards/functions

• Oversee the efficient running of the cash office (i.e. pick ups, deposits, cash losses etc)

• Analyze reports to identify problems and determine appropriate solutions as needed (productivity reports, override reports, journal logs and cash tray discrepancies)

• Ensure price integrity by assisting in time file data management, price changes and scan log procedures

• Support bookkeeper with store administration functions (i.e. weekly accounting, invoice payment & reconciliation, bank statements and GL inquires) when needed

• Support bookkeeper with payroll to ensure employees are paid accurately and on-time when needed

• Manage potential loss through buggy management, test orders, refund/override minimization etc.

• Coordinate cashier activities on a daily basis; act as a resource for cashiers; refer complex issues to management and troubleshoot simple issues while always considering business priorities; provide input into the performance management process

• Any other duties that may be required to ensure courteous friendly service, competitively priced products and a store that meets and maintains the hygiene standards specified Requirements:

• Open availability and flexibility to work days, nights, weekends, and holidays according to the needs of the business

• Demonstrated commitment to superior customer service

• Strong technical knowledge of all front end operations

• Problem solving skills including responding to customer complaints and inquires

• Issue management skills (time management; interpersonal skills; conflict management; information gathering skills; problem solving; team building skills to develop collaborative working relationships)

• Strong communication skills including verbal, written and active listening

Thank you for your interest, however only qualified applicants selected for interview will be contacted.

Please Note: Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars - Environment, Sourcing and Community - and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values - Care, Ownership, Respect and Excellence - guide all our decision-making and come to life through our Blue Culture. We offer our employees progressive careers, comprehensive training, flexibility, and other competitive benefits - these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.

If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.

We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our employees, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Please Note:
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.

NOTE: The Employer noted in this posting is an independently owned corporation (“Franchisee”) which is licensed to use the “Your Independent Grocer” trademark(s) by Loblaws Inc. Applicants hired by a franchisee will be employees of the franchisee. No employment or similar relationship will be created between the applicant and Loblaws Inc. or its affiliates.