Director, Pharmacy Operations

Referred applicants should not apply directly to this role.

All referred applicants must first be submitted through Workday by a current Loblaw Colleague.

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued - as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®.

At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.

The Director, Pharmacy Operations Region will oversee the operations of Pharmacies in their respective region.  Their role is to coach, develop and train pharmacy teams and actively drive the success of the pharmacy while ensuring a safe and effective pharmacy practice that provides exceptional patient care. The Director, Pharmacy Operations must have a passion for the business, solid operational experience and a desire to make a difference by helping colleagues to develop their skills, build accountability, drive results and provide a positive customer experience.

Primary Responsibilities

• Act as a liaison facilitating effective collaboration and communication with key stakeholders and ensure that national pharmacy standards and processes are implemented and sustained
• Proactively plan weekly activities and store visits based on key business priorities
• Partner with Pharmacy Teams to share insights into the competitive landscape (market share, volumes, programs, promotions, pharmacy talent) 
• Monitor and review weekly projections and store labour management process with Pharmacy Manager to ensure proper allocation of hours and task management
• Execute business initiatives and ensure Pharmacies are equipped and prepared to implement, identifying any gaps and reporting back to the program administrator
• Build relationships and partner with stakeholders, such as District Managers and Store Managers/Franchisees, to ensure appropriate knowledge and understanding of business  initiatives and important pharmacy items
• Work closely with the Store Manager/Franchisee/Labour Relations partner when dealing with disciplinary matters or other matters related to unionized colleagues, leveraging Pharmacy Manager to partner with counterparts as appropriate
• Collaborate with HR partner to actively build and manage talent, addressing underperforming colleagues, and participating in the recruitment process through interviews and identifying suitable candidates
• Support new pharmacy manager training and regularly follows up during the applicable probationary period and thereafter to ensure a successful onboarding
• Promote and support the execution of Patient Care Services and follow-up on medication incidents
• Investigate, understand, review and identify critical financial metrics such as labour, inventory, growth opportunities, etc.
• Maintain budget shrink initiatives, manage returns and credits to suppliers, transmittals, inventory, third party and detailed follow-up of dispensary operations
• Ensure compliance with provincial and federal pharmacy regulations as well as standard operating procedures and policies
• Strive for continuous improvement in sales and script growth and maintain a thorough understanding of the competitive landscape

Qualifications

• Bachelor of Science, Pharmacy (or equivalent) considered an asset
• 3-7 years of progressive, management related experience
• Solid understanding of Pharmacy landscape and retail industry
• Operational experience, preferably in multi locations
• Excellent understanding of store processes
• Strong interpersonal and people management skills; ability to motivate a team
• Demonstrated skills in relationship building and influencing to achieve results
• Strong leadership, coaching and mentoring skills required
• Strong verbal and written communication skills
• Regular travel is required, often requiring overnight stays
• Ability to thrive in a fast paced, challenging and constantly changing work environment 

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars - Environment, Sourcing and Community - and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values - Care, Ownership, Respect and Excellence - guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits - these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.

If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.

We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Please Note:
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.