Manager, Learning & Development Retail

Referred applicants should not apply directly to this role.

All referred applicants must first be submitted through Workday by a current Loblaw Colleague.

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued - as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®.

At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.

Manager, Learning & Development - Retail

Are you passionate about developing engaging learning experiences that drive real results in a fast-paced retail environment? Do you thrive on collaborating with stakeholders to understand their unique needs and translate them into impactful training solutions? If so, Loblaws Companies Limited has an exciting opportunity for you!

We are seeking a highly motivated and experienced Manager, Learning & Development - Retail to join our team. In this role, you will be instrumental in supporting the growth and development of our retail colleagues across all banners (Franchise and Corporate stores), with a specific focus on frontline teams.

What You'll Do:

• Partner with the Business: Collaborate closely with retail stakeholders, including HR Directors, HR Business Partners, and business leaders, to deeply understand the evolving needs of our retail operations, with a laser focus on enhancing the customer experience.
• Develop Targeted Learning Strategies: Translate business objectives and high-priority projects into comprehensive learning and development programs specifically designed for our diverse frontline retail colleagues, from cashiers to department managers.
• Design Engaging Learning Experiences: Craft innovative and engaging training materials, including instructor-led modules, e-learning programs, and blended learning solutions, that address the unique challenges faced by our frontline retail teams.
• Drive Measurable Results: Implement robust evaluation strategies to measure the effectiveness of learning programs against key performance indicators. This includes pulling reports, analyzing data, and working closely with the business to drive uptake in courses and demonstrate tangible business impact. You will also actively participate in working committee meetings to review progress, share insights, and ensure alignment with overall business objectives.
• Champion a Culture of Learning: Provide guidance and support to colleagues at all levels within our extensive retail network, fostering a culture of continuous learning and development.
• Stay Ahead of the Curve: Stay abreast of industry trends and best practices in retail learning and development, actively seeking out and evaluating emerging technologies and approaches. This includes collaborating with vendors and internal cross-functional teams to understand upcoming innovations in learning and AI and proposing relevant solutions to the business.

This is what success looks like in this role:

• Collaborating with HR business partners, business leads, and subject matter experts to identify and implement learning solutions that address critical knowledge and skill gaps for frontline roles.
• Developing and presenting compelling learning solution recommendations to client groups and key partners, gaining consensus and buy-in.
• Enabling the delivery of high-quality training by developing facilitators through train-the-trainer workshops and providing ongoing coaching and feedback.
  
  

What You'll Need:

Experience: 3-5 years of proven demonstrated experience in developing and delivering learning solutions tailored specifically for retail environments, including frontline teams (e.g., cashiers, department managers, store associates) as well as store support and distribution center roles. Proven ability to understand the unique challenges of a retail setting, such as high turnover rates, variable staffing levels, and the need for scalable, flexible learning programs that can be delivered across diverse store formats and geographic locations. Experience with both in-store training and digital platforms to ensure knowledge retention and improve overall store performance.

Education: Post-secondary education with a specialization in adult education, human resources, or organizational development. Demonstrated experience working directly with direct selling environments is highly desirable.

Passion for Retail: A genuine passion for the retail industry and a deep understanding of the unique challenges and opportunities it presents.

Collaboration & Communication: Exceptional interpersonal and communication skills, with the ability to build strong relationships with stakeholders at all levels.

Results-Orientation: A proven track record of developing and delivering impactful learning solutions that drive measurable business results.

Data Analysis: Strong analytical skills with the ability to interpret data, generate insights, and translate them into actionable recommendations.

Consulting Skills: The ability to act as a trusted advisor to the business, proactively identifying learning needs and proposing innovative solutions, even when they fall outside of traditional approaches. This includes a keen understanding of when to leverage various learning modalities, such as e-learning versus in-person workshops, for maximum impact.

Bonus: A background in retail operations is a significant advantage for this role.

If you are a dynamic and results-oriented learning professional with a passion for retail, we encourage you to apply!

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars - Environment, Sourcing and Community - and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values - Care, Ownership, Respect and Excellence - guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits - these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.

If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.

We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Please Note:
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.