Representative, Customer Service

Referred applicants should not apply directly to this role.

All referred applicants must first be submitted through Workday by a current Loblaw Colleague.

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued - as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®.

At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.

Why is this role important:
The Customer Service Representative works with our Supply Chain partners and our store retailers to ensure inquiries on store credits are investigated and resolved with a customer centric solution at the heart of what you do. Your role is to manage requests from our retailers and coordinate store returns to the appropriate distribution centre. If you enjoy helping people, having a direct impact on the success of our store network and are passionate about supply chain consider applying!

What you'll do:

• Respond to customer inquiries on store credits (shorts, overages, damages, returns, mispicks, etc.)

• Support supply chain partners and stores through phone and email to understand, investigate and determine root causes of store claims

• Build relationships with distribution centers, business units and store partners to complete credit investigations; process credits and communicate results to stores and impacted departments

• Use SAP to receive and input credit data from stores, bringing to bear company policies to guide decisions

• Generate daily and weekly summary reports for analysis

• Apply policies and procedures to each claim while processing credit requests

• Prioritize workload to deliver timely service on credit requests, returns and retail services.

• Commitment to promoting a workplace of inclusiveness and belonging

What you bring:

• Bilingual in French and English (written and verbal communication)

• Previous experience within a Call Centre environment or comfort to learn

• Experience working within a Distribution or Retail environment or comfort to learn

• Experience with SAP, Manhattan WMS, JDA TMS & Microsoft Office applications or comfort learning how to use

• Communication and customer service skills with a focus on putting the customer first using our CORE Values - Care, Ownership, Respect and Excellence

• Detail oriented with time management skills and ability to work through change.

• Ability to prioritize workload, work well independently and collaboratively with people to find solutions.

• Potential opportunity to flexible work week including Saturday (6:30am - 2:30pm)

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars - Environment, Sourcing and Community - and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values - Care, Ownership, Respect and Excellence - guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits - these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.

If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.

We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Please Note:
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.