Senior Manager, Learning & Development - Retail

Referred applicants should not apply directly to this role.

All referred applicants must first be submitted through Workday by a current Loblaw Colleague.

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued - as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®.

At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.

Lead the future of learning for our retail teams! We're seeking a strategic and passionate Senior Manager to develop and implement innovative learning solutions that empower our retail, store support, and distribution center teams. You'll play a key role in driving frontline success and shaping the learning culture across our organization.

What You'll Do:

• Lead and inspire: Coach, mentor, and develop a team of learning partners, fostering a collaborative and high-performing environment.

• Needs Assessment & Strategic Alignment: Partner with business leaders to identify performance gaps, analyze training needs, and develop targeted learning solutions aligned with strategic objectives.

• Design & Development: Oversee the design, development, and implementation of engaging learning programs using a variety of methodologies (instructor-led training, e-learning, blended learning, microlearning, simulations, on-the-job training). This includes programs specifically for frontline retail colleagues.

• Content Creation & Curation: Lead the development and curation of high-quality learning materials that are relevant, engaging, and aligned with adult learning principles. Ensure materials address the unique challenges of our frontline retail teams.

• Technology Integration: Explore and implement innovative learning technologies and platforms to enhance the learner experience and maximize program impact. Stay abreast of learning and AI innovations.

• Measurement & Evaluation: Establish a robust evaluation framework to measure program effectiveness, track KPIs, and demonstrate ROI. Utilize data to continuously improve program design and delivery.

• Stakeholder Management & Trusted Advisor: Build strong relationships with key stakeholders across the organization, including senior leadership, HR, subject matter experts, and external vendors.

• Budget Management: Manage the learning and development budget effectively, maximizing return on investment.

• Future Strategy and Evolution: Stay ahead of industry trends and proactively identify opportunities to innovate and enhance the organization's learning strategy.

Who You Are:

• Experienced Leader: 5+ years of progressive leadership experience in learning and development, with a proven track record of success in a fast-paced retail environment. Proven ability to lead, motivate, and develop a team of learning professionals.

• Retail Learning Expertise (4+ years): Demonstrated experience developing and delivering learning solutions tailored specifically for retail environments, including frontline teams and distribution center roles. Understand the unique challenges of a retail setting and have experience with both in-store training and digital platforms.

• Strategic Thinker: Strong analytical and problem-solving skills, with the ability to translate business needs into impactful learning solutions.

• Creative & Innovative: Passionate about exploring new learning technologies and methodologies.

• Excellent Communicator: Exceptional written and verbal communication skills, with the ability to effectively communicate with all levels of the organization.

• Project Management Expert: Strong project management skills, with the ability to manage multiple projects simultaneously.

• Relationship Builder: Proven ability to build strong relationships with stakeholders at all levels.

• Financially Savvy: Experience managing budgets and resources effectively.

• Passion for Retail: A genuine passion for the retail industry and its unique challenges and opportunities.

• Data Analysis: Strong analytical skills with the ability to interpret data and translate it into actionable recommendations.

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars - Environment, Sourcing and Community - and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values - Care, Ownership, Respect and Excellence - guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits - these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.

If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.

We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Please Note:
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.