Senior Manager, Loyalty Operations

Referred applicants should not apply directly to this role.

All referred applicants must first be submitted through Workday by a current Loblaw Colleague.

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued - as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®.

At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.

Does working with some of Canada’s most talented minds in innovation supporting retail, digital consumer solutions and analytical platforms excite you? Loblaw Technology powers some of Canada’s most game-changing retail solutions, giving our customers the ability to live their lives well.

Come work with a team that values diverse ideas, fosters a culture of inclusion and develops our talent from within. Loblaw Technology gives you the chance to excel, and helps you to strive for success in a big way. Keep reading to learn more!

Senior Manager Loyalty Operations, Brampton, ON

Reporting directly to the Director, Loyalty Program Management, you will play a critical role in the daily management and execution of the PC Optimum program, one of Canada’s largest and most loved loyalty programs.

The Senior Manager, Loyalty Operations is responsible for ensuring our store operations colleagues are armed with the necessary tools and resources to be champions of our loyalty program and help drive customer participation and engagement. Further to that, this role plays a critical role in facilitating offer execution by managing the assignment of digital offers to all digitally registered PC Optimum members.

The role will have significant exposure to cross-functional teams, working collaboratively on a day-to-day basis with Store Operations, Marketing, IT and Data teams to name a few.

What You’ll Do:

• Develop operational processes, strategies and initiatives to support the execution of our loyalty program, including preparing store level loyalty related communications and updates on actions and issues.
• Develop and support execution of training programs for store colleagues on loyalty processes and benefits, including front end cashier expectations.
• Guide divisional, banner and store level loyalty related KPI targets and monitoring, working with divisional teams on tactics to drive results.
• Manage the offer execution process to ensure reliable delivery of personalized offers to PC Optimum members across Canada.
• Responsible for the life-cycle management of an enterprise Loyalty Technology product, utilizing a strong product strategy and roadmap planning based on key business needs.
• Define key measurements of the product’s performance and success criteria. Support tracking efforts and provide data/reporting for the analysis.

What you Bring:

• University Degree in Data Science, Computer Science, Statistics, Mathematics, Economics, Engineering, Business or other relevant field.
• Minimum 4 years of related work experience in a retail or Loyalty environment.
• Excellent verbal and written communication skills with the capability of building compelling presentations
• High proficiency with Microsoft Office (Powerpoint, Word, Excel) and Outlook, with strong analytical skills with Advanced Excel skills and experience with SQL
• Familiarity with retail merchandising systems and processes including Python, Teradata and Microstrategy is an asset.

What Loblaw Offers You

We offer flexibility and balance, and an environment that sets you up for success no matter where your workspace is located.

Here, you will find a great team to help you achieve your goals as you help us achieve ours! Work in our fast-paced, exciting Technology environment, helping our stores, colleagues and customers every day.

Loblaw colleagues also enjoy:

• Work Perks Program
• On-site GoodLife Fitness, Basketball & Volleyball courts, Ice Rink, Groceries delivered to work via PC Express, Dry Cleaning services (1PCC Office)
• Tuition Reimbursement & Online Learning
• Pension & Benefits
• Paid Vacation

If you’re up to the challenge, then we would love to hear from you. Apply today, and get the process started.

Loblaw recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. At Loblaw, we celebrate diversity and strive to build a culture of inclusion where differences are embraced, valued and supported. We are committed to being an equal opportunity employer and encourage people from all backgrounds and identities to apply to our jobs. Accommodation in the recruitment, assessment, and hiring process is available upon request for applicants with disabilities.

We thank all candidates for their interest but please note, those candidates who meet the minimum requirements for the position will be contacted.

www.Loblaw.ca/careers

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars - Environment, Sourcing and Community - and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values - Care, Ownership, Respect and Excellence - guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits - these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.

If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.

We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Please Note:
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.