Sr. Change Specialist, Stores Technology Operations

Referred applicants should not apply directly to this role.

All referred applicants must first be submitted through Workday by a current Loblaw Colleague.

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued - as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®.

At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.

Does working with some of Canada’s most talented minds in innovation supporting retail, digital consumer solutions and analytical platforms excite you? Loblaw Technology powers some of Canada’s most game-changing retail solutions, giving our customers the ability to live their lives well.

Come work with a team that values diverse ideas, fosters a culture of inclusion and develops our talent from within. Loblaw Technology gives you the chance to excel, and helps you to strive for success in a big way. Keep reading to learn more!

Please note Loblaw's Return to Office Policy, effective October 2024, is 4 days in the office

Sr. Change Specialist, Stores Technology Operations, Brampton, ON

Does change management and the drive for stability in a complex retail environment excite you? If so, we are seeking an experienced Senior Specialist to manage the change process within our Retail IT landscape. You will become our champion for change; assisting in providing overall governance, change conflict analysis, change intake and creation of change management activities. The ideal candidate will be representing the stores technology team in various change management forums, aligning stakeholders across all levels of the organization, and ensuring smooth, efficient deployments discussing risk and impact. Stability will always be at the forefront of your role looking for successful and seamless retail IT operations.

What You’ll Do:

• Lead the end-to-end change process from the store’s technology team ensuring accuracy and excellence from keying all change records to accurately understanding the stores technology landscape to assess potential change conflict across many organizational changes.

• Create, document, and track changes for all retail implementations, including new store openings, application upgrades, and other retail-specific IT deployments.

• Serve as a key representative for Stores IT on change management calls, advocating for store’s needs, and ensuring smooth alignment between project objectives and operational requirements.

• Collaborate closely with cross-functional teams, including business stakeholders, IT operations, and external vendors, to identify, prioritize, and resolve any technical or logistical challenges.

• Monitor the change management lifecycle, identifying areas for improvement and implementing best practices to enhance process efficiency.

• Conduct post-implementation reviews to assess success, gather feedback, and integrate lessons learned into future initiatives.

• Drive process improvement and Automation.

What You Bring:

• Strong ability to prioritize workload, cross coordinate with your IT peers, and consistently delivering high-quality outcomes.

• Skilled at identifying root causes of issues, implementing corrective actions swiftly, and minimizing disruptions. Innate curiosity to learn new skills to improve job function.

• Exceptional relationship-building skills, fostering collaborative environments that promote teamwork, shared vision, and collective commitment to organizational goals. Ability to question information presented respectfully, maintaining core view of stability.

• Demonstrated experience in refining processes for better efficiency, particularly within change management, and the ability to introduce best practices, automation, and innovative approaches.

• Proven experience with the principles of ITIL Incident Management, Problem Management, Knowledge Management and Change Management in a large integrated organization (ITIL certification is an asset)

• Reporting and Analytical skills with various applications such as ServiceNow, Advanced Excel Skills

• Background in technology systems and/or hardware is a must.

• Service Now change module experience and Retail Industry experience are assets.

What Loblaw Offers You

We offer flexibility and balance, and an environment that sets you up for success no matter where your workspace is located.

Here, you will find a great team to help you achieve your goals as you help us achieve ours! Work in our fast-paced, exciting Technology environment, helping our stores, colleagues and customers every day.

Loblaw colleagues also enjoy:

• Work Perks Program
• On-site GoodLife Fitness, Basketball & Volleyball courts, Ice Rink, Dry Cleaning services (1PCC Office)
• Tuition Reimbursement & Online Learning
• Pension & Benefits
• Paid Vacation

If you’re up to the challenge, then we would love to hear from you. Apply today, and get the process started.

Loblaw recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. At Loblaw, we celebrate diversity and strive to build a culture of inclusion where differences are embraced, valued and supported. We are committed to being an equal opportunity employer and encourage people from all backgrounds and identities to apply to our jobs. Accommodation in the recruitment, assessment, and hiring process is available upon request for applicants with disabilities.

We thank all candidates for their interest but please note, those candidates who meet the minimum requirements for the position will be contacted.

www.Loblaw.ca/careers

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars - Environment, Sourcing and Community - and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values - Care, Ownership, Respect and Excellence - guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits - these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.

If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.

We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Please Note:
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.