Technical Analyst

If you aspire to participate in the growth of a company proudly Canadian while developing your abilities and where your ideas will be heard, LOC Software is the employer for you!

Who is LOC Software?

We are the premier, fully-connected platform breaking traditional molds by bridging yesterday with the future of retail - With more than 30 years of experience, our product proudly boasts the most complete, functional, and innovative software solution dedicated to groceries, pharmacies, and C-Store.

Your main Challenges

• Learning all technical aspects of the retail software
• Develop the ability to dive deep into technical issues
• Developing abilities to understand clients’ issues and requests
• Provide solutions to software integration issues with third parties (peripherals, payment devices and applications).

What You Bring with you

• + 5 years of experience in customer service, technical and application support.
• Proficient on troubleshooting peripheral devices, computers and software installation
• Experience with retail and payment systems integration and devices
• Good communication skills

Our Stack

• Architecture: Micro-services – Micro-frontends - MS Azure
• Database: SQL
• Documentation: HTML
• Tools: GitHub – Azure DevOps – Google Workspace
• Ticketing System - Zendesk

Our Great Benefits

• Minimum of three weeks of vacation from the first year
• Group insurance, long-term disability, medication, dental, eyes…
• Pension plan with employer contribution after year one
• Five personal time off (PTO days after three months)
• Remote work flexibility: Hybrid, remote, and one site options