Patient Access Representative - CVH General Scheduling

Patient Access Representative - CVH General Scheduling - CVH

Casaul Part-Time position

The Patient Access Representative (Scheduling) is a valuable member of the Patient Access team and has a significant impact on the effective operation of patient scheduling/ registration functions at Mackenzie Health. This position is responsible for the accurate and efficient pre-registration, registration and scheduling services by phone to support quick and easy front desk check in, maintaining a progressive and personalized health care environment for patients.

Contribute to safe, quality care by

• Managing a workload effectively in a fast-paced environment.
• Addressing and resolving issues in a productive, respectful manner.
• Exercising sound professional judgment and using best practice guidelines.
• Contributing to a safe, inclusive environment for all through compliance with patient and staff safety policies and procedures.

What must you have?

• Medical terminology certificate required or completion within 3 months of hire.
• Graduate of a Medical Office Administration Program or equivalent combination of post-secondary education and/or relevant experience, required.

• Health Information Certified Associate (HICA) designation required or commitment to complete within six (6) months from date of hire.

What else do you bring?

• Experience working with electronic medical records.
• Well-developed keyboarding/ computer skills with a minimum keyboarding speed of 50-60 wpm and experience using Microsoft Excel, Word and Outlook.
• Excellent interpersonal, listening, and verbal and written communication skills in English, with an ability to deliver information and work effectively with patients, families and colleagues.
• Demonstrated strong decision-making, problem-solving and critical thinking skills.
• Demonstrated ability to take initiative and adjust to new or unexpected events.
• Demonstrated commitment to continuous learning and professional development.

Preferably, your profile also includes:

• A minimum of one year scheduling experience or a minimum of two years of registration experience in a hospital setting, preferred.
• Previous experience working in the Patient Access Representative classification, preferred.
• Health Information Certified Associate (HICA) designation preferred.
• Ability to speak a second language.

*This position is represented by OPSEU
*May be required to work at any site of Mackenzie Health

#LI-DNI

Mackenzie Health is an inclusive and equal opportunity employer committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

FOR EXTERNAL APPLICANTS: As a condition of employment, you are required to submit proof of full COVID-19 vaccination to Mackenzie Health's Occupational Health and Safety department.