Patient Care Coordinator - Chronic Kidney Disease Program

The Patient Care Coordinator is a member of the program/clinical area management team and is responsible for the overall day-to-day program-based coordination of patient and family care, facilitation of patient flow in and out of the program, coordination of clinical staff and resources, and supervisory support functions such as attendance and performance management and conflict resolution at the point of care and beyond.

Contribute to safe, quality care by:

• Managing a workload effectively in a fast-paced environment.
• Addressing and resolving issues in a productive, respectful manner.
• Exercising sound professional judgment and using best practice guidelines.
• Contributing to a safe, inclusive environment for all through compliance with patient and staff safety policies and procedures.

What must you have?

• Regulated Health Professional in good standing with the respective college.
• Current Basic Cardiac Life Support (BCLS) certificate.
• A minimum of 5 years of recent Nephrology clinical experience.
• Certificate in C Neph (C).

What else do you bring?

• Demonstrated commitment to continuing education programs related to Nephrology, Clinical Leadership, and/or other relevant practice areas.
• Experience working with patients receiving conservative management.
• Demonstrated evidence of understand and application of principles of quality care and outcome measurement.
• Knowledge and experience in dialytic modalities including hemodialysis, peritoneal dialysis and home dialysis. (SLEDD for Hemodialysis).
• Able to discern relevant information to make effective decisions regarding patient care and program planning.
• Knowledge of CNO standards of practice and an understanding of the application of the RHPA legislation.
• Ability to work independently/be self-directed and effectively lead clinical inter-professional teams.
• Highly developed conflict resolution skills.
• Well-developed ability to delegate tasks appropriately.
• Demonstrates commitment to professional development and learning.
• Demonstrates excellence in interpersonal, communication, coaching, mentoring and team building skills that facilitate positive interactions among all members of the inter-professional team.
• Demonstrates understanding of continuous improvement principles and tools.
• Demonstrates understanding of contribution to patient and staff safety.
• Possesses highly developed analytical, problem solving and critical thinking skills.
• Demonstrates a strong patient and customer focused philosophy in all interactions.
• Possesses the ability to introduce and effectively facilitate change.
• Demonstrated ability to provide leadership, support and critical analysis in stressful, complex clinical and emotional situations.
• Ability to analyze research and implement evidence-based practice into Policy and Procedure development and clinical practice.
• Experience with guiding staff experiencing performance and/or attendance problems.
• Communicates effectively using timely and appropriate written, verbal and non-verbal means.
• Utilizes effective listening skills to maximize understanding of issues.
• Proven ability to work within a computerized environment.
• Proven attendance record.
• Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all.
• Ability to perform the essential duties of the job.
• Effectively uses empathy in interactions with others.
• Demonstrates behaviours consistent with Mackenzie Health’s Commitment to Caring and values - Excellence, Leadership and Empathy.
• Commitment to providing an exceptional experience for staff and clients within a challenging and exciting health care environment.

Preferably, your profile also includes:

• Completion of Master’s Degree in a health-related subject.
• 2 years relevant progressive experience in leadership roles.
• Recognized Management Certificate/Training i.e. OHA Certification in Clinical Administration.
• Ability to speak a second language.

*You may be required to work at any site of Mackenzie Health.

Mackenzie Health is an inclusive and equal opportunity employer committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

We thank all applicants for their interest; however, only those under consideration for an interview will be contacted.