Patient Relations Coordinator

Patient Relations Coordinator - Patient Experience - MRHH Site

Permanent Full Time

The Patient Relations Coordinator will address and review patient concerns in collaboration with staff, physicians and volunteers with the objective of a satisfactory resolution.

Contribute to safe, quality care by

• Managing a workload effectively in a fast-paced environment.
• Addressing and resolving issues in a productive, respectful manner.
• Exercising sound professional judgment and using best practice guidelines.
• Contributing to a safe, inclusive environment for all through compliance with patient and staff safety policies and procedures.

What must you have?

• Baccalaureate degree required. Preference will be given to applicants with a healthcare degree.
• Additional relevant certification or a combination of education and recent relevant experience in a patient relations/health care environment; minimum 3 years.
• Mental health experience or training an asset
• Experience and knowledge of R.L Solutions Data Base an asset

What else do you bring?

• Ability to deal with individuals who may be upset, requiring tact, empathy, confidentiality and good judgment
• Self-motivated with excellent interpersonal skills and demonstrated ability to relate well with all levels of staff and physicians
• Excellent verbal and written English communications skills
• Strong assessment, decision-making and organizational skills
• Well-developed conflict management skills
• Computer literacy in a Windows environment utilizing Word, Excel, PowerPoint and Outlook at a high level
• Demonstrates behaviours consistent with Mackenzie Health’s Code of Conduct.
• Proven attendance record.
• Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all.
• Ability to perform the essential duties of the job.
• Effectively uses empathy in interactions with others.
• Demonstrates behaviours consistent with Mackenzie Health’s Commitment to Caring and values - Excellence, Leadership and Empathy.
• Commitment to providing an exceptional experience for staff and clients within a challenging and exciting health care environment.

Preferably, your profile also includes:

• Conflict management training or Alternative Dispute Resolution certification an asset

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* You may be required to work at all sites of Mackenzie Health

FOR EXTERNAL APPLICANTS: As a condition of employment, you are required to submit proof of full COVID-19 vaccination to Mackenzie Health's Occupational Health and Safety department.