Bilingual Functional Rehabilitation Specialist

The Rehabilitation Service is looking for a motivated person to join its team as a Bilingual Functional Rehabilitation Specialist. Reporting to the Rehabilitation Section Chief of the Montreal office, the functional rehabilitation specialist will assume case management for Montreal and the National Rehabilitation Team.

Responsibilities

• Develop and implement innovative functional rehabilitation services and goal-oriented rehabilitation programs for insured persons receiving short- and long-term disability benefits.

• Collaborate and communicate effectively, in person or in-person, with colleagues, policyholders, insureds, physicians and other health care professionals to deliver complex and sometimes difficult messages.

• Work with our policyholders to develop creative solutions for return-to-work plans.

• Contribute to the overall profitability of the disability department by accelerating the return to health and sustainable return to work of insured persons.

• Effective budget management

• Supplier management: ensuring that we provide our policyholders with the most effective and efficient services.

How will you create impact?

You will improve the lives of people across the province by finding innovative and sustainable solutions.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.

• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.

• You thrive in teams and enjoy getting things done together.

• You take ownership and build solutions, focusing on what matters.

• You do what is right, work with integrity and speak up.

• You share your humanity, helping us build a diverse and inclusive work environment for everyone

What we are looking for

• Bilingual (French & English) is required - The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.

• Hold a relevant university degree (health, mental health, psychology, HR or other)

• Have a valid driver's license and a car is required

• RSO, CPAB or other insurance-related training would be an asset

• Extensive experience in disability or functional rehabilitation (5 years) or several years of experience in active rehabilitation

• Solid knowledge of rehabilitation, disability insurance and medical terminology industry standards

• Experience in budget management

• Know Windows, Word and Excel software

• Be able to handle a heavy workload as well as the stress and pressure of multi-task and direct communication with policyholders

• Have interpersonal skills and be able to manage conflicts

• Ability to make difficult decisions with significant impacts for policyholders

• Proven ability to solve problems

• Analytical skills and proven organizational skills

• Be able to work independently and in a team

• Be accurate and thorough

• Demonstrated ability to brainstorm creative solutions

• Interest in wanting to support individuals to return to work

What can we offer you?

• A competitive salary and benefits packages.

• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

• A focus on growing your career path with us.

• Flexible work policies and strong work-life balance.

• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture
  We lead with our Values every day and bring them to life together.

• Boundless opportunity
  We create opportunities to learn and grow at every stage of your career.

• Continuous innovation
  We invite you to help redefine the future of financial services.

• Delivering the promise of Diversity, Equity and Inclusion
  We foster an inclusive workplace where everyone thrives.

• Championing Corporate Citizenship
  We build a business that benefits all stakeholders and has a positive social and environmental impact.

#LI-REMOTE

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.