CAF LTD Administrator

Are you looking to join a dynamic encouraging team with unlimited opportunities to develop, succeed and grow? If you are the kind of person who enjoys working as part of a team yet can work independently, is passionate about helping others and thrives in a fast-paced environment, this position could be ideal for you.

Reporting to the Associate Manager, CAF LTD and Vocational Rehabilitation Program (VRP) Support, the CAF LTD Administrator will work along with and in support of our Disability Case Managers and Vocational Rehabilitation Counsellors.

Key responsibilities for this role will include (but are not limited to):

• Supporting Disability Case Managers and Vocational Rehabilitation Counsellors in a variety of tasks.

• Working as a liaison with plan members, schools/colleges, and other collaborators.

• Running new claim set up.

• Providing front line customer service by telephone and email.

• Accountability for administration and follow ups with plan members for outstanding information.

• Other duties as needed.

What we are looking for:

• Excellent organizational skills with the ability to efficiently handle challenging priorities.

• Excellent communication skills (oral and written).

• Strong office administration skills.

• Consistent record of customer service experience in a fast paced environment.

• Excellent problem-solving and decision-making skills.

• Analytical skills with a close attention to detail.

• Ability to work efficiently and collaborate in a team environment.

• Deadline driven.

• Knowledge of the Canadian Armed Forces terminology, processes and concepts considered an asset.

Requirements:

• Bilingual (English/French) oral and written required

• Proficiency in MS Office (Word, Excel, Outlook and Teams) as well as Web Based applications.

Education:

• Post-secondary education preferred

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.

• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.

• You thrive in teams and enjoy getting things done together.

• You take ownership and build solutions, focusing on what matters.

• You do what is right, work with integrity and speak up.

• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What can we offer you?

• A competitive salary and benefits packages.

• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

• A focus on growing your career path with us.

• Flexible work policies and strong work-life balance.

• Professional development and leadership opportunities.

Our commitment to you

Values-first culture: We lead with our Values every day and bring them to life together.

Boundless opportunity: We create opportunities to learn and grow at every stage of your career.

Continuous innovation: We invite you to help redefine the future of financial services.

Delivering the promise of Diversity, Equity and Inclusion: We foster an inclusive workplace where everyone thrives.

Championing Corporate Citizenship: We build a business that benefits all partners and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.