Director, Operational Resilience Program Lead

Manulife Financial Corporation

Toronto, ON

Number of positions available : 1
Salary To be discussed
Published on December 14th, 2024
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Starting date : 1 position to fill as soon as possible

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Description

Director, Operational Resilience Program Lead is responsible for the success of strategic outcomes through the direct oversight, leadership and delivery of multi-year strategic programs aligned with segment goals. The role partners across business lines, geographies, and value streams to ensure strategic objectives achieve intended outcomes. This position is accountable for managing end-to-end delivery of transformational program for Enterprise Operational Resilience Program (E21). Responsibilities include program management, strategy design, strategy execution and ongoing monitoring of risk initiatives. This role will involve extensive partnership with stakeholders from all segments, functions, and business, thus will be a complex role with broad impact. Curiosity, good business judgment and ability to connect the dots in a complex operating model are key elements for this role.

Position Responsibilities:

Support strategy development to drive long term value for Global Operations Risk and Control · Develop execution strategy for global program & transformation of enterprise operating model for Operational Resilience by collecting and analyzing data (internal and external), researching key issues, problem-solve, and preparing/synthesizing recommendations to share with the broader stakeholder group· Lead stakeholder management with cross-functional stakeholders to socialize issues, develop strategies, drive the case for change and implement solutionsDeliver through execution excellence and program management · Lead strategy delivery through an established governance structure by developing and managing milestones and project plan across multiple global, independent squads· Manage executive communication through various forums namely Program Steer Co, Transformation Committee, etc.· Identify, escalate, and remediate risk and barriers from execution

Required Qualifications:

· Bachelor's degree in finance, accounting, business administration, or a related field.· A Master’s degree in related fields is highly desirable.· Experience in operational resilience, business continuity or risk management in financial services.· Proven track record of developing and implementing resilience strategies.· Expert knowledge of risk management principles, best practices, and tools· Strong understanding of financial services regulations and interfacing with internal Compliance and Risk partners.

Preferred Qualifications:

· Strong communication and presentation skills with the integrity and confidence to liaise with executives and senior management· Strong problem-solving and strategic thinking capabilities· Experience leading cross-functional teams and managing projects.· Ability to influence and deliver amidst ambiguity· Strong presentation and facilitation skills; comfortable addressing large and small audiences.· Proven leadership experience and demonstrated ability to build teams and foster a high-performing culture

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

#LI - Hybrid

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Primary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$103,050.00 CAD - $185,490.00 CAD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.