Director, Operational Risk and Resilience Management

The Director, Operational Risk and Resilience Management (ORRM) will report to the Head of Risk and Resilience Programs in supporting various risk programs to enhance Manulife’s operational risk and resilience capability. The Director will work closely with segment risk teams to provide guidance to better identify and manage current and emerging risks, reporting relevant risk and resilience postures, and demonstrating appropriate risk behaviours and culture.

Position Responsibilities:

• Support the development and maintenance of operational resilience policies, standards and guidelines.

• Support the development of various Operational Resilience Program workstreams as well as ad hoc projects and risk programs

• Operate as SME to provide oversight and challenge over the ongoing critical operations maturity assessment activities and the reporting of resilience posture, working with Segment Risk Officers to help ensure timely and accurate resilience assessment outcomes

• With an emphasis Resilience, provide education and training to business, operations and technology resources to implement the resilience management program(s) within their respective area.

• Education and training should have a particular focus on integrating with their existing risk, resilience and compliance processes to help ensure sustainability and avoid duplication of effort.

• Share key information, including risk exposures, resilience posture and maturity, loss data and risk management/control best practices to various business, operations and technology contacts to facilitate sharing of learnings.

Required Qualifications:

• Operational risk and resilience experience within a large Financial Institution

• Minimum 8 years of experience in risk management, technology, operations or compliance background

• University undergraduate degree with a relevant advanced professional designation preferred (e.g., MBA, Finance, Risk, Actuarial, Technology)

• Solid experience in designing, implementing, and validating the effectiveness of operational controls

• Strong written and oral communication skills, including ability to translate complex technical issues into fundamental concepts

• Strong influencing skills with the ability to build effective relationships, both within and across segments, functions and geographies

Preferred Qualifications:

• Excellent analytical and problem-solving skills with ability to think strategically

• Self-starter with the ability to work with little guidance

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

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About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.