Disability Administrator

Our Windsor Group Disability Office is looking for an analytical, self-starter who can work effectively in a team environment with excellent problem solving skills to join its fast paced team as a Disability Administrator.

In this role, you will be responsible for providing administrative support to a team of Disability Case Managers as well as building a strong service relationship with clients. These duties rely on your excellent time management and organizational skills. Communication skills are also a vital part of this position as you will be responsible for maintaining excellent team relationships and client service deliverables.

Your responsibilities will include:

• Completion of all diary items

• Supporting Disability Case Managers on a variety of tasks

• Setting up Short & Long term disability, WSIB and Life claims within tight deadlines

• Providing customer service by phone, email and in person

• Handle requests for file copies

• Scheduling appointments with medical professionals

• Financial record keeping and invoice payments

• Sending written communication to our stakeholders

• Maintain verbal and written contact with clients, employers and service providers

• General office administration duties as required

• Handle incoming and outgoing mail including group inbox

Qualifications:

• Post-secondary education (college or university level) is an asset

• Must be able to multi-task

• Excellent attention to detail

• 2 years minimum experience working in an administrative role is considered an asset

• Excellent oral and written communication skills

• Strong PC skills with experience using Microsoft Office 365, especially Outlook, Word and Excel

• Excellent organization, prioritization and planning abilities

• Adaptable, flexible and able to work in a fast-paced environment

• Fast learner who is proactive and takes initiative

• Able to work independently as well as within a team

• Knowledge of medical terminology an asset

• Analytical

• Ability to probe, investigate discrepancies and resolve issues

• Tact and diplomacy

• Strong influencing and negotiation skills

• Must be flexible and able to cope with high workload volumes and conflicting deadlines

• Takes ownership of problems / issues and see to resolution

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.