Manager, Business Operation Support, Controls

In a rapidly evolving Investment Industry, characterized by new regulations and globalization, the Manager, Business Operation Support - Controls plays a crucial role in navigating the complexities of our investment environment. The Manager, Business Operations Support-Controls will report to the Director, Fund Operations. The primary responsibilities of the incumbent will be to support the Trust Accounting Administration team (aka Fund Operations) with various reconciliations and Controls, to ensure any system changes impacting reconciliations/controls are properly analyzed, documented, and implemented in the team. The incumbent will collaborate with other Managers to prioritize, define process improvements, and find opportunities to support internal and external product stakeholders. Finally, the Manager, Business Operations Support-Controls will also participate in Global projects impacting the team, along with managing fund initiatives.

This job description does not represent a comprehensive listing of job duties that are required of the employee performing this role. We reserve the right to change duties or assign additional duties at any time with or without notice.

Position Responsibilities:

• Build and maintain strong relationships with stakeholders across the organization.

• Communicate clearly and document processes, decisions, business cases effectively to ensure transparency and understanding across all levels.

• Demonstrate advanced knowledge regarding fund accounting, general accounting, and the mutual fund business.

• Perform and oversee various Fund reconciliations ensuring accuracy and compliance with industry standards.

• Proactively Identify achievements, and current and potential issues, troubleshooting and problem resolution.

• Provide guidance/support to team members and colleagues, fostering a collaborative and high-performing work environment.

• Support the testing process for automation/process improvements.

• Support Audit reviews (internal/external) by providing timely information to colleagues, clients, auditors and/or regulators.

• Troubleshoot issues on day-to-day operations; perform/support investigations and provide recommendations to address issues, corrections and achieve efficiencies.

• Identify and resolve problems which require the implementation of new solutions to current processes.

• Support various initiatives and ad hoc requests, with curiosity and creativity, always challenging status quo, and understanding of the End-to-End operations process.

Required Qualifications:

• Bachelor’s degree in Accounting or Finance with a minimum of 7 years relevant experience in Fund Accounting or Accounting Firms

• Knowledge of the mutual Fund Industry

Preferred Qualifications:

• Accounting designation, an asset

• Experience in working in a Global Organization,

• Strong interpersonal skills with the ability to collaborate negotiate and influence successfully,

• Detail- oriented with a high level of accuracy,

• Excellent analytical and problem-solving skills,

• Result oriented, Ability to react quickly, adapt to changes and meet tight deadlines,

• Ability to multi-task in a fast-paced, deadline-driven environment,

• Strong communication and interpersonal skills, bilingualism an asset

• Experience in fund accounting or investment administration, an asset,

• Knowledge of the Fund of Fund investment concept, an asset,

• Knowledge of information system and Microsoft Office suite,

• Operational background or understanding of operational environment, an asset,

• Must be resourceful and a self-starter

Bilingual (French & English) is required - The successful candidate will be required to communicate in English and French to support clients from various jurisdictions outside of Quebec.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-WAM

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.