Manager, Risk and Controls

The Manager, Risk and Controls is responsible for executing core elements of the Risk Management Framework and managing Risk and Control Self-Assessments for GWAM Retirement Operations. The incumbent will ensure that the business understands its risks and has robust standards, controls, and practices in place to mitigate risks that could impact its strategic objectives.

Reporting to the Director, Risk and Controls Governance, this role is integral in building operational discipline and proactively managing risk to improve the risk culture within the organization.

Position Responsibilities:

• Execute core elements of the Risk Management Framework.
• Assist in the development, monitoring, and closure of corrective action plans (CAPs).
• Support the lifecycle of risk and control self-assessments, including walkthroughs, understanding risks and controls, and developing CAPs for unstable risks.
• Consult on projects and business changes to ensure risk profiles are not negatively impacted while maintaining ease of business operations.
• Maintain awareness of risk and control issues from self-identification, internal, or external audits.
• Understand and monitor Key Risk & Performance Indicators to identify negative trends and control gaps.
• Develop and maintain strong business relationships with internal and external stakeholders, including internal audit and second-line risk partners.
• Deliver presentations to senior audiences and participate in meetings related to operational risk and control.

Required Qualifications:

• Previous experience leading risk and control self-assessments or similar transferable skills.
• Familiarity with audit methodologies and internal control systems.
• Knowledge of risk management tools and platforms.
• Working knowledge of retirement plan services operations.
• Strong communication skills (both written and verbal).

Preferred Qualifications:

• MBA, other graduate degree or advanced studies (including industry risk certifications) and/or Recognized accounting (CPA) or auditing (CIA, CISA) designation preferred.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.