Product Owner - Advisor Experience

Within Canada Retirement we are seeking a highly motivated Product Owner for the Sponsor & Advisor Experience Pillar who will work closely with the technical lead and scrum master to deliver market leading digital experiences to market sources. This is a fast paced, changing environment where every day brings something new, and innovative ideas are encouraged. You will be partnering closely with the squad to evolve the online experiences through simplified and intuitive design; putting the sponsor and advisors needs first by providing the right tools and solutions to facilitate positive digital experiences. As part of the product team, you deeply understand our customers and are the bridge between business and technology to design experiences our customers will love. In your quest to deliver enhanced and new digital capabilities for our plan members, your collaborative nature will bring together internal players from IT, Marketing, Compliance and Finance (to name a few). You possess an excellent balance of analytical, communication, and leadership skills and are comfortable challenging others to continually improve our offering. As the Product Owner, you are responsible for the success of your squad.

Position Responsibilities:

• Own the product backlog and feature prioritization.
• Provide clarity on what and why of customer / business needs.
• Drive the product strategy, planning, and delivery of key capabilities for features.
• Act as the voice of the customer in the definition of product; incorporate feedback from customer insights and research.
• Work in collaboration with internal and external key stakeholders to ensure successful development and implementation of features.
• Ability to determine solutions and opportunities that will close gaps in product/service.
• Launch new digital transactions, monitor the outcomes and experience of launched features and iterate where required.
• Enhance and manage existing digital properties.

Required Qualifications:

• 3 - 5 years of relevant work experience and understanding and/or past interaction with Plan Sponsors, Plan Administrators, Plan Members and/or the Advisor and Consultant communities.
• Product management or design experience with a focus on Digital and experience defining and tracking key digital performance indicators.
• Working knowledge of how Advisors and Consultants grow and manage their business.
• Prior track record of delivering digital projects, working within innovative environments, and leading execution across functional teams and business units.
• Strong analytical, troubleshooting, and problem-solving skills.

Preferred Qualifications:

• Experience in the group retirement industry, preferably in digital experiences.

• Advanced understanding of agile / design thinking concept development and project management methodologies.
• User centered design, user experience and journey mapping skills.
• Experience defining and tracking key digital performance indicators.
• Ability to take initiatives, work with minimal supervision and passion to solve problems.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-Hybrid

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.