Senior ML Engineer – GenAI, MLOps, LLMOps

The Opportunity

The Senior ML Engineer - GenAI, MLOps, LLMOps is responsible for ML Engineering work in developing innovative Generative AI solutions in collaboration with data science and IT teams. The role’s primary responsibility is to build Generative AI solutions with sound architecture, effective MLOps/LLMOps processes and comprehensive controls. The successful candidate works closely with and receives support from data scientists, data engineers, data architects, platform engineers and business leaders.

Responsibilities

• Work in collaboration with Data Scientists, to develop and implement generative AI solutions to solve complex business problems and deliver business value.
• Collaborate with architects and platform engineers in building a high-performance environment where data scientists and engineers develop GenAI solutions in a timely manner and deploy them efficiently.
• Serve as a key member of the solution design group to clearly define technical solutions, project requirements, deliverables and project timelines.
• Provide technical guidance, mentorship, and problem-solving support to project teams to ensure successful execution of projects.
• Stay up-to-date with the latest advancements in AI technologies and methodologies, and evaluate their potential applications to improve our AI engineering processes.
• Drive the adoption of ML Ops practices within the GenAI engineering team, ensuring efficient and reliable deployment of GenAI solutions.
• Foster a culture of innovation, collaboration, and continuous learning within the GenAI engineering team.
• Design, develop, and manage secure API solutions that are capable of dealing with large concurrency while ensuring low latency. Apply best practices for API development including the use of authentication and authorization protocols to ensure data privacy and security, and facilitate seamless integration of AI/ML solutions with other systems.
• Proactively identify potential issues or bottlenecks and propose robust solutions.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

• Graduate degree in Computer Science, Engineering, or a related field.
• Experience in implementing and productionizing ML projects end-to-end including MLOps and Model Marketplaces.
• Experience with leading GenAI/ ML Solution Pods for production ready AI applications.
• Experience with scaled up release management for AI applications.
• Experience with building microservice based architecture for GenAI solutions.
• Experience in working with large-scale data sources in complex environments, and implementing scalable and efficient data processing pipelines.
• Expert knowledge in cloud platforms, especially Azure, in the context of GenAI solution development and deployment, and common tools in data science.
• Solid understanding of generative AI models and algorithms, and their applications in solving complex business problems.
• Strong communication and leadership skills, with the ability to effectively collaborate with multi-functional teams and partners.
• Highly motivated and result driven.
• Comfortable in handling changes and delivering results in complex situations.
• Forward-thinking individuals capable of making strategic long-term decisions, challenging others with substantiated evidence, and exhibiting excellent communication skills to influence other technical leaders effectively.

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture: We lead with our Values every day and bring them to life together.
• Boundless opportunity: We create opportunities to learn and grow at every stage of your career.
• Continuous innovation: We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion: We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship: We build a business that benefits all stakeholders and has a positive social and environmental impact.

#LI-Hybrid

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.