Vendor Management Coordinator

The Vendor Governance Coordinator will join the Bank’s Vendor Governance Team and will support all (third party and inter-entity) contracts and related governance within Manulife Bank. The Vendor Governance Team is a centralized point of contact for all Manulife Bank vendor partners, providing knowledge and consulting expertise with respect to partner contracts and relations, that support the overall Manulife Bank strategy. As a Vendor Governance Coordinator, you will be involved in all five stages of the vendor management lifecycle: planning, due diligence, contracting, ongoing monitoring, and disengagement - with a heavy focus on the ongoing monitoring phase. The goal of the Bank Vendor Governance Team is to develop and support a mutually beneficial relationship with all our vendor partners.

Position Responsibilities:

• Promote the Global Procurement and Third-Party Management Standard within Manulife Bank

• Assist in maintaining the Bank’s contracts in the contract data base as a document management specialist

• Maintain mutually beneficial relationships between Manulife Bank and all third-party partners

• Ensure third-party compliance with various Bank and Global vendor policies

• Monitor contract expiries and renewals

• Support internal and regulatory audits by generating reporting from relevant databases

• Support the five stages of the vendor management lifecycle as required

Required Qualifications:

• Strong communication skills - both written and verbal

• Strong technical risk knowledge

• Extreme attention to detail

• Ability to work well independently as well as with others

• Ability to grasp new concepts and information quickly

• Eager to build strong relationships with internal departments and external partners

• Excellent organization and prioritization skills with the ability to manage competing priorities

• Comfortable influencing without authority

• Proficient in Excel, Word, SharePoint, OneNote, Power BI and PowerPoint

• Experience with Jira and/or Confluence would be an asset

• University Degree or College Diploma in Business, Systems or related experience

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-Hybrid

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.