IT Manager, Server and Cloud Operations

The Opportunity: The IS Manager, Server and Cloud Operations role is responsible for the day-to-day support and operations of over 1200 mission critical servers across multiple locations. Servers consisting of Windows and RHEL, On-premises and Cloud hosted.

The Successful candidate will possess strong management skills with a passion and background in technology, experience in vendor management, SLA management and multi million dollars budget forecasts. They will bring strong communication and problem-solving skills, adaptable to changing technology and willingness to collaborate, lead multiple projects and operational initiatives.

This role manages a team of geographically dispersed technical analysts and reports to the Director of Technical Services and Operations. It is a Flexible Hybrid working model working 3-days per week out of our Mississauga office.

This position offers opportunity to work in a collaborative environment and enhance your career with exposure to Cloud, IoT, Automation, Virtualization, Microsoft Technologies, SAP, and Manufacturing plant systems.

Any MLF team member interested in being considered for this role are encouraged to apply online by July 02. Applications received beyond that date are not guaranteed consideration. Snapshot of a Day-in-the-Life:

• Managing and mentoring a team of 10 people (3 FTEs + 6 Offshore + 1 contractor) reports through regular 1 on 1 and team meetings.
• Evolving the Datacenter, Cloud and Edge Ecosystem by participating in Strategy and owning and executing on the road map through project implementation.
• Prepare compliance audit reports for Server asset inventory, backups, Disaster Recovery and Datacenter access etc.
• Contributing to Annual Budget and project planning activities
• Managing and monitoring a Ticket queue with an emphasis of Ticket resolution and Problem Ticket Management
• Ownership of Annual lifecycle and migration processes Creating and supporting Capital, Maintaining and Refreshing Hardware standards, execution of Hardware refresh
• Ownership, Support and Maintain Microsoft Active Directory, Exchange, DNS, RDS, PKI, ADFS and Azure Services (IaaS and PaaS).
• Ownership, Support and management of VMware, Windows Servers, and Linux RHEL
• Ownership, Support, and management of Server Hardware across all sites (Hyperconverged and traditional Server, Storage and NAS file share).
• Identifying and building recommended process improvements
• Version Control and Patch Management activities for Server Operating Systems.
• Maintaining Management tools such as Microsoft Systems Center Configuration Manager, SCOM Monitoring and BMC Asset Discovery.
• Create and deliver presentation on technology in your area as needed (Roadmap, Projects, Execution etc.)
• Participate in RFPs, CSMs and building of solutions design architecture.
• Travel to Datacenter in Markham and Remote sites across North America when required (expected travel is less than 25%).
• Lead and participate in our monthly maintenance window (weekend).
• Flexibility supporting the teams activities afterhours when required.

What Youll Bring:

• 10+ years technical experience in Managing senior technical team members in enterprise environments with proper change and release management structure and security controls.
• Proven track record for delivering successful projects, managing complex environments, managing diverse teams, maintaining SLAs, and improving KPIs.
• Proven track record of reducing cost, efficiently managing large Capital and Operational budgets.
• Industry or product specific Certifications (such as ITIL, MBA, PMP, Microsoft, AWS, SAP, TOGAFetc.)
• A Self-starter who is driven and possesses strong collaboration and interpersonal skills.
• Excellent Communication skills (Written and verbal) and ability to communicate to various levels of the organization.
• > 5 years experience in a in a Technical Lead managing large scale projects and deployments.
• Experience with managing and supporting Microsoft server-based, Azure and O365 technologies.
• Experience with VMware, Linux, Windows, Datacentre, SAN, Hyperconverged and blade systems.
• Experience managing backups and disaster recovery.
• Experience of owning and participating in budget processes.
• Experience in creation of Business Case proposals for new items.
• Experience managing vendors, RFPs, and Cloud Operations/FinOps.
• Comfort in collaborating and engaging with multiple teams and process owners.
• Strong Project Management skills
• Strong customer service focus and attention to detail
• Desire to take on big challenges and the ability to see the big picture as well as the details.
• Ability to react with appropriate urgency to situations and requests.
• Ability to travel, Plant visits, meeting with staff or vendors, attending conferences.
• Post-secondary degree in computer technology, user experience, business management or other relevant programs or experiences.

What We Offer at Maple Leaf Foods:

• Being part of a high-performance, people-focused company that has an inspiring and unique vision to become the most sustainable protein company on earth, and a deep commitment to sustainable protein across North America.
• An inclusive company culture and a work environment that keeps our people safe, rewards excellence, and empowers everyone to learn and contribute their best.
• A hybrid work model that embraces remote work for eligible roles, helping team members achieve work-life balancecombining the best of both spending time working remotely, benefitting from focus time, and purposeful collaboration in the office setting.
• Competitive Health and Wellness benefits that offer flexibility to meet your individual or family needs, including programs focused on improving mental health and wellbeing. These benefits start on your first day of employment.
• Defined Contribution Pension Plan with company matching that starts on your first day of employment.
• Learning and development opportunities, including workshops, speaker series events, and resources that allow you to develop your skills and progress your career.
• Comprehensive tuition reimbursement program that supports continuous learning and development of our team members through investment in eligible degrees, diplomas, professional certification, or trades programs.
• Supporting our deep commitment to community impact, we offer up to two paid days annually to volunteer at a cause of your choice.

About Us: Were a carbon neutral food company on a purposeful journey to Raise the Good in Food through better nutrition, safer food and workplaces, more humane animal care, and environmental sustainability efforts that protect our planet. We care about our communities and commit to reducing food insecurity in Canada. Join us on the journey. Lets build a better future, together.

Were passionate about food. For more than 100 years, weve made delicious, healthy protein that Canadians love under iconic national and regional brands, like Maple Leaf, Schneiders, and Greenfield Natural Meat Co. Were on a journey to become the most sustainable protein company not just in Canada but on earth.

• We are carbon neutral.
• We are one of the only food companies in Canada to set science-based targets.
• We aim to reduce our environmental footprint by 50% by 2025.

Were a global food company with more than 13,500 team members. We operate sites in 20+ locations across Canada. We also have locations in the U.S. and Mexico, and do business in Asia. A diverse and inclusive work environment Championing diversity and inclusion is a critical component to advancing our collective purpose and vision and living the Maple Leaf Leadership Values. We believe in building, investing in, recognizing, and rewarding remarkable people who value an inclusive workplace, embrace all forms of diversity, and commit to including every voice in our collaborative environment. Were so much stronger when we know were accepted and valued for who we are and what we each bring to the workplace. We embrace a strong, values-based culture Our eight Leadership Values are our north star. They guide the decisions we make for all our stakeholders: our consumers, our customers, our people, our communities, our shareholders, and the environment.

• Doing Whats Right
• Shared Value
• High Performance
• Diverse and Inclusive Teams
• Disciplined Decision Making
• Our Accountability
• Intense Curiosity
• Transparency and Humility

We thank all applicants for their interest in exploring employment opportunities with Maple Leaf Foods; however, only those selected for an interview will be contacted. Applicants may be subject to a background check and must meet the security criteria designated for the position.

Championing diversity and inclusion is a critical component to advancing our collective purpose and vision, living the Maple Leaf Leadership Values, and delivering winning results. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired; please contact our Talent Attraction Team ataccommodations@mapleleaf.com.

Disclaimer: Please note that salaries posted on sites other than the MLF Careers Page are not a reflection of Maple Leaf Foods and are an estimated salary range provided by that particular job board. Maple Leaf Foods offers competitive wages and an attractive total rewards package, which will be discussed during an interview with our Talent Team.

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