Production Control Analyst

What makes us a different kind of employer?

As a national health solutions partner, Medavie is committed to improving the wellbeing of Canadians - and in our digital-first culture, technology is key to providing the products, services and solutions that increase access to care and improve health outcomes.

Our technology team is the backbone of our organization with over 500 employees and growing. We are constantly creating, testing, and learning to enable personalized, digital experiences in all we do.

When you join us, you’ll be part of an in-house, innovation led team focused on cutting edge digital health solutions that help provide the best care possible, when and where it’s needed.

Position Summary

The Production Control Analyst candidate will be part of a professional team of analysts reporting to the Team Lead. Responsible for the smooth operation of the daily work load of the automated systems. These systems provide Batch load management for the daily workload of the business systems, as well as monitoring and incident response and intervention. The candidate will be involved in the daily maintenance and execution of the batch environments and monitoring of the over- all health of the business backend processes. When not directly involved with the operations of the daily activities the candidate will also be responsible for automation improvements and leveraging emerging technologies to improve the operations of the systems under their supervision.

Key Responsibilities

• Monitoring and manipulating the live environment to execute batch requests and modify the batch environment.
• Due to security clearance reason, you need to be in Canada for at least 5 years now and your current work status should be either Permanent Resident or Citizenship of Canada.
• Support application upgrades and updates to the live environment as well as supporting development environments
• Monitor the health of the live environment to pre-emptively resolve problems before loss of service occurs
• Support incident process and escalation by monitoring after regular service desk hours
• Running batch processing using our Batch Scheduling tool (Tivoli Workload Scheduler)
• On-call duties including weekends and shifts covering all manner of shifts Day-Evening-Night (Rotation)
• Production print duties, including operation of multiple printers in a secure environment (On-Site)
• The ability to work independently with little to no supervision

Required Qualifications

• Education: Post secondary diploma or degree with a focus on computer technology or related experience
• Work Experience: Three (3) or more years experience in a live enterprise environment providing business services.
• Other Qualifications: Ability to assess priorities and meet deadlines under the pressure of time constraints
• Computer Skills: Strong knowledge in UNIX or LINUX and Windows operating systems and an aptitude and interest in learning new technology and computer software; Scripting and coding for automation; knowledge of monitoring and workload scheduling tools and their use
• Language Skills: Bilingualism would be considered an asset

Security Clearance Requirement:

• To be successful in this position you will be required to have Reliability Status Clearance (Enhanced Level B) prior to your start date. This includes Fingerprinting, Criminal Record Check, Credit Check and you must have resided in Canada for at least 5 years and hold Permanent Resident or Citizenship Status.

Core Competencies

• Demonstrates ability to engage and make use of continuous learning. Applying those lessons to the duties assigned to the candidate. Highly organized and resourceful in resolving time sensitive issues, with a high focus on problem resolution in a collaborative team environment.
• Analytical Thinking: Uses technical knowledge and experience to solve a variety of routine and complex technical problems. Determines the source of problems, evaluates alternative solutions and implements the most appropriate solution.
• Communication Skills: Communicates clearly and confidently verbally and in writing to a variety of audiences. Demonstrates the ability to tailor information and delivery to suit the nature of the material, audience and situation.
• Customer Orientation: Regularly handles routine internal customer questions and problems independently

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We are an Equal Opportunity Employer.

Medavie Blue Cross strives to foster a culture where everyone is enabled to achieve their full potential - a culture of diversity, equity and inclusion (DEI) where we live our values every day in the way we treat each other, our members and the communities we serve. Accessibility is a top priority.

For applicants with disabilities, we provide accommodations throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Medavie Blue Cross Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation. All personal information is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act.

We would like to thank all candidates for expressing interest. Please note only those selected for interviews will be contacted.