Principal UX Researcher

Microsoft Teams is seeking a Principal UX Researcher with a proven track record for delivering compelling user experiences that are usable, seamless, impactful solutions, deeply rooted in customer needs. In this role, you’ll be part of the team responsible for leveraging Artificial Intelligence (AI) to enhance the user experience of Teams workflows. You will work closely with Designers, Product Managers, and Engineers to define and deliver innovative AI-powered solutions that empower people and teams to work more effectively and efficiently.  

As a Principal UX Researcher, you are interested in putting customers front and center while creating solutions to complex problems that empower our users to be more productive, efficient, and successful. This person should be knowledgeable and driven by the rapidly evolving AI space, while never forgetting the human side of the equation regarding responsible AI and building solutions that work for all people. Our diverse team of Researchers and Designers who work on a variety of products including, but not limited to Microsoft Teams, SharePoint, OneDrive, Microsoft Viva, and more, will provide an environment where you will thrive and grow professionally. This is an amazing opportunity to reach a large audience with your innovative and creative work as we develop this product. We approach our problem space with empathy for our customers, as well as drive to innovate and evolve the product. We’re building partnerships with teams across Microsoft, functioning as scenario and customer experts to solve real customer problems. 

Our Culture 

We are a diverse team of UX Researchers, Designers, Producers, Content Writers, Creatives, and UX Engineers who partner closely across disciplines, such as Product Management, Data Science, Engineering, and Marketing. Our team is known for research excellence, collaboration, and our supportive culture. 

We are a high-performing team that challenges ourselves to live the Microsoft philosophies around inclusive culture and growth mindset. Local mentoring rings and communities allow us to learn from each other and grow. We focus on having inclusive interactions that foster productive dialog. We are dedicated to the work of creating an inclusive, and transparent culture – a safe place to do our best work! 

We have a proven track record of delivering business results with key metrics to track our successes and failures. We are a truly hybrid work environment with much of our team in Washington state and across the USA, Canada, Prague, India, and China. We like to have fun, celebrate our wins, and learn and grow from our mistakes.  

We’d love to talk to you if you want to…  

• Leverage your experience with AI and are excited by the opportunity to continue to learn and partner with others in a rapidly evolving space.  
• Drive for excellence while never losing sight of the human side of the equation and what it means to be a great leader and partner.  
• Collaborate with design, product management, data science, marketing, and engineering teams around the company and globe, leveraging partnerships for diverse perspective on our products.  
• Provide Principal-level thought leadership in user experience areas through collaboration with Designers, participation in design reviews. 
• Lead by example with clean, focused, and inspiring work, through all phases of the product cycle. 
• Contribute to broaden multi-discipline team’s creative processes, team building, and our cultural values around diversity, inclusion, transparency, and growth mindset. 
• Contribute to the learning and growth of the broader research team. 
• Learn and understand about diverse audiences, their behaviors, context(s) and motivations – across all phases of the customer lifecycle and user journey. 
• Demonstrate empathy for users while balancing the vision and constraints of stakeholders. 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.