Cash Management Advisor

***Please note that we have several chairs to fill including temporary positions and permanent positions***

A career as a cash management advisor in the Corporate Transaction Operations team at National Bank means acting as an advisor for the opening of accounts and products for large corporate clients. This job allows you to have a positive impact on our organization, thanks to your propensity to offer excellent customer service, your agility and your rigor. Your analytical skills and your power to act will be put forward in this position.

Your job

• Establish a privileged relationship with large corporate customers, by offering them a personalized service, in order to ensure their satisfaction
• Act as a point of contact for large corporate clients in their portfolio via calls and emails
• Support large corporate clients in the opening of bank accounts, the implementation of cash management products and their day-to-day operations
• Interpret legal documents with respect to the laws and regulations to which financial institutions are subject
• Takes charge of complex and/or critical operational situations (e.g., customer complaints, emergencies and high operational risk situations; demonstrates positive leadership and influence with peers at all times)

Your team

The Corporate Operations Vice-Presidency brings together professionals committed to offering impeccable and innovative service. You are part of a collaborative and agile team, where daily interactions promote continuous learning and process improvement. You report to a director who is dedicated to your development, while benefiting from a flexible work environment adapted to your needs.

The Bank values continuous development and internal mobility. Our personalized training programs, based on learning in action, allow you to master your craft and develop new areas of expertise. Tools such as the Data Academy, language training, the Harvard Learning Center, and coaching and mentoring support are available to you at all times.

Prerequisite

• 3-year college diploma (DEC) and 6 to 7 years of experience OR a Bachelor's degree and 3 to 4 years of experience OR any other combination of training and experience deemed equivalent
• Customer service experience
• Proficiency in the Office suite
• Knowledge of bank resolution and electronic products for companies

Your benefits In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.    * Health and wellness program, including many options * Flexible group insurance * Generous pension plan * Employee Share Ownership Plan * Employee and Family Assistance Program * Preferential banking services * Opportunities to get involved in community initiatives * Telemedicine service * Virtual sleep clinic    These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.   Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.   We're putting people first We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.     We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team?    Come live your ambitions with us!