Customer Service Agent Commercial Banking

A full-time position as a Customer Service Agent for Commercial Banking clients gives you the opportunity to build relationships of trust with our business clients. You’ll have a positive impact on clients with your listening skills, ability to identify business opportunities and customer service experience.

Your compensation

The salary starts at $26.58/hour.

Your work

• Answer phone calls from our business clients
• Support clients with their banking transactions and their banking and credit needs and help them use our digital solutions
• Analyze and understand business clients’ needs and advise them on the best solution and/or digital products
• Follow the compliance and fraud prevention rules in effect

Our client contact centre is open Monday to Friday from 7:00 a.m. to 6:00 p.m., Mountain Standard Time (MST). Your work schedule will be variable, and you’ll be informed of the schedule three weeks in advance.

Your team

Our team in Edmonton is expanding to meet the growing needs of our business clients. You will be part of a new and growing team and will report to the Senior Manager of the call centre.

Your training

You’ll start with eight to nine weeks of on-site training in downtown Edmonton. Your schedule during the training program will be Monday to Friday, 8:30 a.m. to 4:30 p.m. (MST). You’ll be able to experience the call centre environment and get to know your colleagues.

Your on-the-job training will focus on learning how to help clients over the phone. You'll be supported by a remote trainer who will help you learn about your role, our products, and our technologies.

Many options will be available; you could advance in the same role, get promoted, develop within the sector, and more. We offer many career opportunities and encourage internal mobility.

Internal prerequisites

• Some post-secondary classes with relevant experience
• Customer service experience
• Ability to identify business opportunities
• Fluency in English (spoken/written), as you will regularly work with our English-speaking clients from Western Canada

Your benefits In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.

• Health and wellness program, including many options
• Flexible group insurance
• Generous pension plan
• Employee Share Ownership Plan
• Employee and Family Assistance Program
• Preferential banking services
• Initiatives promoting community involvement
• Telemedicine service
• Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family. Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged. We're putting people first: We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees. We want our recruitment process to be fully accessible. If you require accommodations, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team? Ready to live your ambitions?