ECM Asset Manager

A career as an ECM (Enterprise Content Management) Asset Manager at National Bank is to act das an impact manager within a multidisciplinary team, including some matrix contributors, to strategically evolve the ECM assets used by the Bank in several business areas.
Your leadership and coaching skills, management experience, delivery, support and IT application watch will be assets to reach your full potential. Our structure and management style offer a high degree of autonomy and accountability in a dynamic work environment.
We also offer the opportunity to grow within a strong, nationally based company. Being an IT manager at National Bank means working with an organization that maximizes your professional potential.
Your job

• Lead and inspire a team of analysts, including 5 to 6 employees, and a variable number of consultants, and manage dotted line relationships with Project Managers and other contributors
• Maintain and evolve the ECM assets in use at the Bank
• Work closely with managers from the lines of business using the ECM assets to ensure their proper evolution, according to the business needs
• Deliver project components that impact the ECM assets and their integration with the Bank’s application portfolio
• Ensure that business lines are provided with the necessary support and that SLAs related to the different assets are met, including restoring services in case of incidents and resolving underlying issues as needed
• Be involved in the definition of target technologies and systems and a roadmap for all assets under management
• Drive innovation and continuous improvement to ensure high performance solutions, efficiency and engaging user experience
• Collaborate with cross-functional teams to communicate and apply bank standards
• Define and monitor applications by ensuring sound application management by ensuring the resilience of its assets/business capacity and services by doing proactive monitoring, reducing incidents and expediting problem resolution to minimize customer impact.
• Understand and master all stages of the management cycle and ensure performance management
• Assist/guide employees in their career paths
• Value a culture of learning, team engagement, continuous improvement and recognition within your team
• Advise and help managers and colleagues to define and improve performance indicators (KPIs) and the tools involved in order to understand the overall health of the ECM assets under management, both from a technological and an application perspective.

Your team
The IT and Operations sector is made up of more than 5,500 experts who work in an agile, proactive and collaborative manner to seize opportunities, stay on top of technology and continuously improve processes.
Within the sector, you report to the Senior Manager - ECM Domain and SAP Platform. Our team stands out for its commitment to make the SAP platform and the Bank’s Enterprise Content Management assets stable and efficient, as well as ensuring and evolving processes with the objective of generating efficiency.
We aim to offer you maximum flexibility to promote your quality of life. This is reflected in a hybrid working environment (2 days per week in person), as well as a flexible and adaptable schedule.
The Bank values continuous development and internal mobility. Our customized training programs, based on learning in action, allow you to master your profession and develop new fields of expertise.
Prerequisites

• Industry-related Bachelor’s and/or master’s degree with approximately 5 to 8 years of relevant experience
• Ability to communicate and negotiate with suppliers
• Experience in an IT leadership role for multidisciplinary teams in an agile delivery environment
• Experience in managing the IT asset portfolio’s lifecycle, availability, operational support and associated budgets
• Ability to manage multiple partners simultaneously
• Experience in people management and project management
• Deep understanding of the application development cycle, DevSecOps tools, and agile methods, SAFe for delivery and operational support
• Proven experience in technology infrastructure management and application development
• Be recognized as a disciplined and proactive person
• Knowledge of Enterprise Content Management suites and tools, an asset
• Knowledge of Office, Jira and PowerBI tools, an asset
• Knowledge of banking environment and related technologies, an asset
• Fluent in French and English (spoken and written).

Your benefits In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.    * Health and wellness program, including many options * Flexible group insurance * Generous pension plan * Employee Share Ownership Plan * Employee and Family Assistance Program * Preferential banking services * Opportunities to get involved in community initiatives * Telemedicine service * Virtual sleep clinic    These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.   Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.   We're putting people first We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.     We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team?    Come live your ambitions with us!