A career as a Mortgage Retention Manager at the Customer Experience Centre means mobilizing a team of some 15 to 18 employees committed to contacting and effectively meeting our customers' financial needs while ensuring a superior customer experience. As a passionate leader, you'll have to develop the skills, negotiation, good retention practices and complicity with the branches on every file. Your leadership, ability to initiate and manage change, collaboration and influence will set you apart.
Your job:
- Coach and mobilize high-performance teams
- Demonstrate leadership in coaching, change management and performance management
- Work closely with business partners in the sector.
- Bring retention guidelines to life.
Your team : The Financing team serves our customers across Canada. Reporting to the Senior Manager, Mortgage Renewal, you will work daily with a team of over 100 specialists in credit, mortgage financing and more. Our team values everyone's passions and bold ideas. Whether it's helping our customers reach their goals, or your colleagues achieve what they love in life, we're united. We know we can count on our colleagues to share knowledge and help each other. Our aim is to offer you maximum flexibility in your work to enhance your quality of life. This translates in particular into hybrid office and remote working, flexible working hours to reconcile your professional and personal life, and flexible leave at times that count. Competencies required: - Bachelor's degree related to the industry and 7 years of relevant experience or Master's degree related to the industry and 5 years of relevant experience.
- Experience in people management and coaching in a transformation context
- Mortgage industry expertise
- Experience in process improvement
- Very good knowledge of financing
- Strong ability to mobilize a team during a period of transformation
- Call center experience an asset
- Experience in project management an asset
Your benefits In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family. * Health and wellness program, including many options * Flexible group insurance * Generous pension plan * Employee Share Ownership Plan * Employee and Family Assistance Program * Preferential banking services * Opportunities to get involved in community initiatives * Telemedicine service * Virtual sleep clinic These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family. Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.
We're putting people first We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees. We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team? Come live your ambitions with us!
