Senior clerk

A career as a Senior Officer in the Government Research team at National Bank means acting as an ambassador for the application of regulatory standards and procedures while actively participating in transformation. It is through your resilience, collaboration, and analytical skills that you will make a positive impact in working with our partners, enhancing the customer experience, and driving the Bank's performance.

Your role

• Ensure the management and the administrative follow-up of the files
• Perform audits and analyzes to ensure data accuracy and operations
• Entering various data that may require some analysis
• Order various documents from our partners
• Act as a resource person in the application of procedures, methods and tools related to operations and participate in their optimization
• Make corrections of detected errors
• Ensure that the team meets the quality standards, while making the necessary corrections on the procedures and procedures
• Propose suggestions and put in place optimization ideas for the continuous improvement of our operations

 

Your team

You are looking for a work environment that allows you to excel within Operations while building strong collaborative relationships with partners and sectors of the Bank. Growing with us means evolving in an environment of respect and transparency, with the opportunity to learn and develop within a team that values customer satisfaction, performance, collaboration, and innovation. Be part of our team and become a key asset to a distinctive customer experience and the success of Operations, all within a transformative context.

We emphasize a variety of continuous learning methods to enrich your development, including learning by doing, training materials at your disposal, and working collaboratively with colleagues from diverse expertise and backgrounds.

 Prerequisite

• High School Diploma and 3 ½ years of relevant experience or Diploma of College Studies and 1½ years of relevant experience
• Good knowledge of banking products and services
• Experience in customer service
• Advanced knowledge of Microsoft Word, Excel, Teams, Outlook and internet and intranet skills
• Ability and ease to work in a changing environment
• Autonomy and initiative
• Communication skill
• Sense of organization and ability to work under pressure
• Good management of priorities and ability to work in a team
• Analytical and synthesis spirit

** Workplace: Laval and Montreal ** 

Your benefits In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.    * Health and wellness program, including many options * Flexible group insurance * Generous pension plan * Employee Share Ownership Plan * Employee and Family Assistance Program * Preferential banking services * Opportunities to get involved in community initiatives * Telemedicine service * Virtual sleep clinic    These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.   Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.   We're putting people first We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.     We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team?    Come live your ambitions with us!